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Selfishbeech
Participating Frequently
August 5, 2024
Question

can't able to create new file in photoshop

  • August 5, 2024
  • 1 reply
  • 4617 views

Hey Adobe Photshop Community,

Help

As soon as I open photoshop and go to new file option and enter the requirement of canvas and hit create , no response is given, new file is not cretaed and even old psd files are also not opening.

since last month I'm facing this issue. 

ATTACHING A VIDEO TO MAKE THINGS CLEAR.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 5, 2024

Hey, @Selfishbeech. Welcome to the Photoshop Community. I'll help you figure this out.

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

 

Try this: set Photoshop to run with administrator privileges by default.

  • Go to C:\Program Files\Adobe\Photoshop 2024
  • Right-click on Photoshop.exe > Properties > Compatibility > Change Settings for all users > Check 'Run this program as an administrator'

SameerK_0-1661346557691.png

  • Click on OK & Apply to save the changes.
  • Try launching Photoshop & check if it helps.

If this does not help, try these steps: 

Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

    S
    SelfishbeechAuthor
    Participating Frequently
    August 8, 2024

    Hey @Sameer K thanks for your time and solution to my problem 

    you've provided solution with two methods 

    first one did'nt work the second one did work out for me and getting a type of notifiation everytime i open photoshop ( jpeg attached )

    and as you've asked to share system info, i'm attaching info in both pdf format as well as doc format. 

     

    Once again thankyou for helping me with this issue.

     

    But I really want to know what's the issue with the updated version.

    Please do let me know.

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