Participant

Answered

Can't create and open a project in Photoshop CC 2017

Forum|Forum|8 years ago
December 23, 2017
4 replies
3214 views

So, Photoshop opens fine, but as soon as I select an picture to open, nothing happens. I select the file, and nothing opens. Same if I want to create a new file, the screen pops up asking for the dimensions, and then I click OK and nothing happens. Any idea on this?

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Correct answer cmgap

Try opening a template available via the startup screen

Sent from my iPhone

Martin_Bns

Inspiring

Hi my friend, are you working with a dual monitor?

Let me know please,
Martin

adzychester

Participant

I was having the same problem, and I just uninstalled (deleting preferences) and reinstalled, and all working fine

J

juc26479651

Participant

I'm experiencing the same problem I can see the picture on the layers panel on the right, but the main screen is blank/black. All the settings appear to be correct. I've had the issue from the very beginning (I started the subscription about a month ago), so I haven't been able to create anything yet. Will try resetting preferences, but any other ideas will be appreciated.

cmgap

Community Expert

Can you post a screen shot? Can you go under Windows and Workspace and change it to Essentials?

J

juc26479651

Participant

Someone advised me to open a new workspace, minimize it and sort of pull a new layer to the other open workspace, but I already managed to forget what did I do precisely, will have to ask her again. Weird, but it worked. It doesn't solve the problem permanently, though. Changing to Essentials didn't solve it either. Will try syncing the app and/or resetting to default. Will also post the workaround as soon as I have it Thank you for all your help so far!

Peru Bob

Community Expert

Try resetting the preferences:

Preferences in Photoshop

Z

zqaAuthor

Participant

How? I have tried to open the tutorial vid but it cannot be played.

Peru Bob

Community Expert

zqa wrote
How? I have tried to open the tutorial vid but it cannot be played.

Just read the text on the page instead.

AxelMatt

Community Expert

Moved to Photoshop General Discussion

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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