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Participant
November 4, 2016
Answered

Can't create new documents in newest Photoshop 2017 update

  • November 4, 2016
  • 1 reply
  • 576 views

Hi there.

This is on Windows 10, 14393.351 with all the latest updates.

The new Photoshop CC 2017 is not working properly.

When I select "New.." (document) it simply hangs.

(Open document seems to work.)

Completely unresponsive, I have to kill the process in Task Manager.

My other products, Illustrator, Premiere Pro and Audition seems to work just fine. It seems related to PS only.

Thanks.

Magnus

This topic has been closed for replies.
Correct answer Perfinica

Hi , thanks.

I actually re-installed PS, and now it seems to work just fine.

Odd, but now it seems to work.

Thanks,

Magnus

1 reply

Akash Sharma
Legend
November 4, 2016

Hi Magnus,

Please select "Use legacy new document interface" as shown in the screenshot below and let us know if that helps.

Regards,

Akash

PerfinicaAuthorCorrect answer
Participant
November 5, 2016

Hi , thanks.

I actually re-installed PS, and now it seems to work just fine.

Odd, but now it seems to work.

Thanks,

Magnus