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M
mistamichal
Participating Frequently
March 21, 2022
Answered

Can't create new folder

  • March 21, 2022
  • 6 replies
  • 1729 views

I've just installed Photoshop in a fresh install of Windows 11.

When I try and save a file using 'Save as...' and click on the 'New Folder' button, nothing happens. I can save a file in an existing folder with no problems and if I go out of Photoshop and make a new folder in windows explorer I can open the folder in the 'save as' dialog and save the file, but, no matter what I do I can't actually create a new folder in the dialog box in Photoshop.

 

Any help is appreciated.

 

This topic has been closed for replies.
Correct answer jane-e

It sounds like a permissions issue, @mistamichal . You can close this thread by marking an answer "Correct".

 

Jane

 

6 replies

B
bernie25347833iyfd
Participant
July 22, 2022

Were you able to solve this issue? I have the same issue and can't find out how to solve it

 

M
mistamichalAuthor
Participating Frequently
July 23, 2022

I did but I had to do a Windows re-install to fix it.

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
March 21, 2022

It sounds like a permissions issue, @mistamichal . You can close this thread by marking an answer "Correct".

 

Jane

 

M
mistamichalAuthor
Participating Frequently
March 21, 2022

@jane-e 

Same thing in a different folder but I've also reinstalled MS Office and it's doing the same thing there. So, it's obviously a Windows problem.

 

You can safely close this one.

 

Thanks

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 21, 2022

    @mistamichal 

     

    Does the New Folder button work if you change to another location such as your Documents folder?

     

     

    Jane

     

    M
    mistamichalAuthor
    Participating Frequently
    March 21, 2022

    Thanks for the reply.

    Unfortunately that didn't fix it.

    J
    J453
    Legend
    March 21, 2022

    Try renaming the UXP folder
    Rename the UXP folder to ~UXP.
    • (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
    • (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

    If that fixes it, I'd like to get a copy of the renamed UXP folder.

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