Skip to main content
D
defaultasa75iex61uq
Participant
December 4, 2020
Question

Can't install older version

  • December 4, 2020
  • 2 replies
  • 1932 views

I had installed Photoshop CC 2028. Suddenly I couldn't start the program because I got a "sign in" notice. I did, and I realised I have to update to a newer version.

I unistalled my Photoshop 2018, and now I can´t download any older version. I just don´t see any older or previous versions.

I use macOs Sierra 10.12.6

I think I should be able to use Photoshop 2019.

It is not a trial. It is a paid subscription

This topic has been closed for replies.

2 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
December 4, 2020

A little late now, but you didn't have to uninstall 2018. You just had to sign in again, that's all. You can do that from either Photoshop or the CC desktop app.

 

It happens occasionally that the sign-in drops out. Nothing dramatic.

 

Adobe only supports current and previous version now, so 2021 and 2020 are those you will find available for download. But you should be able to find a 2018 download link here: https://prodesigntools.com/ 

 

 

    D
    defaultasa75iex61uqAuthor
    Participant
    December 4, 2020

    Fixed! It didn´t work through Creative cloud. I reinstalled again, but still cannot see older versions. I used that Prodesigntools link, and it worked from there.

     

    Thanks!

      MarekMularczyk
      Community Expert
      MarekMularczykCommunity Expert
      Community Expert
      December 4, 2020

      Glad you got it working.

      Just keep in mind that Adobe don't support older versions, only the last two which you would normally see in your Creative Cloud desktop app.

      Adobe Community ExpertAdobe Certified Professional
      floramc
      Community Expert
      floramcCommunity Expert
      Community Expert
      December 4, 2020

      Periodically Adobe will ask you to sign in, just to check your connection, so it will not ask you to sign in in order to update an app. This sounds a bit weird to me.

       

      It is also weird that you do not see any older version. I would try to reinstall the whole manager, or look at your subscription, check it looks fine.

       

      Ever logged in from the browser? What do you see there?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices