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E
ericam19729684
Participant
July 25, 2019
Question

Can't launch Photoshop CS6 - uninstall option appears but not the application

  • July 25, 2019
  • 2 replies
  • 326 views

I purchased my laptop used in 2014 and it came loaded with CS6. I have used Photoshop on it for years.

Today I went to launch Photoshop and it doesn't seem to be installed. All other files associated with it appear in the applications folder, however. Plugins, presets, configuration files, etc. are all there. I even have an option to uninstall it. But the application itself is missing.

I have no idea what is going on. Can anyone help me?

This topic has been closed for replies.

2 replies

A
Anonymous
July 25, 2019

ericam19729684  wrote

I purchased my laptop used in 2014 and it came loaded with CS6. I have used Photoshop on it for years.

Hi

Did you have the licence for CS6 transferred over to you, otherwise you do not legally own the copy of Photoshop that's installed on the Laptop

E
ericam19729684Author
Participant
July 25, 2019

Yes, I believe I did. I no longer have the information though.

All of my other CS6 Creative Suite applications work normally and I am able to use. Photoshop was working up until just recently and now has mysteriously disappeared (the actual application to launch, that is. all other files related to photoshop are still there for some reason).

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
July 26, 2019

What operating system are you using?

Akash Sharma
Akash Sharma
Legend
July 25, 2019

Hi Ericam,

Sorry that you cannot find a way to launch Photoshop application on your computer. Let's help make this right,

Which version of Photoshop do you have installed don your computer?

Also, have you tried opening the Creative Cloud desktop app(if using the CC version) and check if the application is updated to the latest version and it shows that the app is installed.

If that doesn't help, I'd recommend that you reinstall the application from the Creative Cloud desktop app. See Learn how to download your Adobe Creative Cloud apps

I'd recommend that you lease reinstall your application using your downloaded setup file​.

Let us know how it goes.

Thanks,

Akash

E
ericam19729684Author
Participant
July 25, 2019

Sorry, I didn't understand any of that.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 25, 2019

Try System Restore.

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