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Joshuavg
Participant
April 14, 2018
Question

Can't open a regular .psd file: Could not complete your request because of a program error

  • April 14, 2018
  • 2 replies
  • 990 views

Hi there,

I am having problems opening my .psd file. I haven't changed the directery or map that it's in. I cleared my videocache but that didn't work for me.

The popup says the following: Could not complete your request because of a program error.
I saved it regularly and all of a sudden i cannot open it, i can however still open other .psd files in the same directory/map.
I really need this fixed asap because it's my portfolio design for my internship!

Who could help me out?

Josh

This topic has been closed for replies.

2 replies

Community Expert
April 14, 2018

Could you please tell us which operation system are you using?

Joshuavg
JoshuavgAuthor
Participant
April 14, 2018

I am using Windows 10 and running the Adobe Photoshop CC 2017 version, it also doesn't work in the 2018 version

Benjamin Root
Legend
April 14, 2018

Have you tried resetting Photoshop's preferences?

Win: Press and hold Ctrl+Alt+Shift immediately after initiating Photoshop's startup. A box will appear asking if you want to continue with the reset, select "yes." If you don't see this, you weren't fast enough...Try again.

Mac: Press and hold Cmd+Opt+Shift then start Photoshop. A box will appear, asking if you want to continue with the reset, select "yes."

Also, take a look through this thread:

"Could not complete your request because of a program error" upon Open

Joshuavg
JoshuavgAuthor
Participant
April 14, 2018

I have tried it but that doesn't seem to work for me
I have looked at that thread you shared, the error logs that i'm getting are the following:

2018:04:14 20:07:07 : ..\..\sources\ULinkManager.cpp : 1521 : REQUIRE failed

2018:04:14 20:43:54 : ..\..\sources\ULinkManager.cpp : 1521 : REQUIRE failed

2018:04:14 20:44:29 : ..\..\sources\ULinkManager.cpp : 1521 : REQUIRE failed

Do you have any knowledge on this perhaps?