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FynnM
Participant
April 28, 2023
Answered

Can't open files from thumbnails in the home screen

  • April 28, 2023
  • 2 replies
  • 486 views
  1. Version of the app: 24.4.1
  2. Platform and OS version: macOS Ventura 13.3.1
  3. Basic steps to reproduce the problem: Open Photoshop, click on any existing file thumbnail (or name).
  4. Expected result and actual result: Clicking on the thumbnail (or filename) should open that file; but nothing happens.
This topic has been closed for replies.
Correct answer TheDigitalDog

Let's start with a reset of preferences to see if this fixes the issue.

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences on quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

2 replies

F
FynnMAuthor
Participant
April 29, 2023

Option + Command + Shift didn't do anything, but resetting from Settings kind of worked. It removed all of my files, but after I opened one and closed it, I was able to open it again using the thumbnail. Thank you.

    TheDigitalDog
    TheDigitalDogCorrect answer
    Inspiring
    April 28, 2023

    Let's start with a reset of preferences to see if this fixes the issue.

    Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences on quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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