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Participant
July 24, 2021
Question

Can’t open files in Photoshop from Bridge/ACR on macOS Big Sur! Please help!

  • July 24, 2021
  • 1 reply
  • 208 views

I have a MacBook Pro 13 inch with creative cloud, everything is updated. My current operating system is macOS Big Sur. I'm not able to open raw images from ACR while in Bridge  to Photoshop . The file name shows however the image will not open up. Any help would be appreciated. Thank you

 

 

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1 reply

nikunj.m
Legend
July 28, 2021

Hi,

 

We're sorry about the trouble with Photoshop while trying to open files from Camera Raw & Bridge. Would you mind sharing the version of Photoshop you're using along with your computers exact macOS version? Are you facing this issue only with Raw files? Are you able to open Jpegs in Photoshop through Bridge? It would be helpful if you could share a screenshot of how Photoshop is opening.

 

Please ensure Photoshop has the necessary permissions on your Mac by following the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj