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Participating Frequently
August 16, 2023
Question

Can't open images or create new projects

  • August 16, 2023
  • 30 replies
  • 4105 views

Hello there folks,

 

since it seems impossible to contact Adobe directly for assistance, i'm here asking for your knowledge and wisdom!

95% of the times i am unable to open images or create new projects, like literally blank ones. I just click Create and... nothing, nothing happens at all.

Right-click on an image, Open With - Photoshop? Nothing.

Drag and drop an image in Photoshop? Nothing.

In the rare occasions that it works, there could be some extras, like if i drag and drop an image into the existing project, you guessed it, nothing happens.

Or even worse, i'm unable to export my project, or save the project! So basically everything is lost and you don't know when that's gonna happen.

I've uninstalled it multiple times, resetted all the settings, obliterated Photoshop from the Windows register, restarted my PC, i really don't know what else to do.

The files are fine, they are compatble and not corrupted.

Specs: i9 9900KS - RTX 2080S - 32GB RAM

This topic has been closed for replies.

30 replies

Participating Frequently
August 24, 2023

I did everything, including clearing out all preferences, everything. But it happening to so many people, it must mean there is a particular issue, right?

Derek Cross
Community Expert
Community Expert
August 24, 2023

Have you trashed the Photoshop preferences?

Participant
August 24, 2023

Hey everybody ! I have the same issue, and I'm starting to act crazy. Did you find a solution ? I did EVERYTHING that is possible to fix it. 3 days without working...

Participating Frequently
August 23, 2023

@Kevin Stohlmeyercan you see anything in the System info that might help me fix this? Thanks!

Participating Frequently
August 23, 2023

Here is my System info. I chose pastebin so that it's easier to read than the forums: https://pastebin.com/raw/fx2PDHnG

Participating Frequently
August 23, 2023

I'm sorry, you're right. I'm just overly frustrated. I used the Cleaner app, but it's not that thorough... because after re-installing PS, all my preferences were there.

When I uninstall from Windows, I also go and delete the contents of these folders:

C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore

Anyway, I'll be right back with the System info.

Kevin Stohlmeyer
Community Expert
Community Expert
August 23, 2023

No reason to shout. It would help to see your system info to try and troubleshoot - Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

Participating Frequently
August 23, 2023

I will run CC Cleaner right now and get back here with the report as well. But how can the software break from one day to the next. I shut it down after a day's work, I shut the PC down, then come back the next day and it no longer works!

Kevin Stohlmeyer
Community Expert
Community Expert
August 23, 2023

@Oddvar Ashborn manual deletion is never completely clean and can exasperate the issue. Use the Cleaner Tool as @Derek Cross suggested.

Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

Participating Frequently
August 23, 2023

So what did you do in the end? I am in the same situation as yours, it just stopped working overnight and it's driving me insane! I've tried so many solutions, reinstallations and preference resets... Please tell us how you fixed it! Thanks!