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Participant
April 19, 2018
Question

Can't open my file

  • April 19, 2018
  • 3 replies
  • 168 views

After I move my file to mail it want open it. It says photoshop doesn't recognize. What do I do?Beginner

    This topic has been closed for replies.

    3 replies

    josephlavine
    Community Expert
    Community Expert
    April 21, 2018

    Are you moving a file to mail and trying to open it, or are you moving a file from mail and trying to open it?

    I'm not sure why you'd want to move a file to mail and then try to open it.  If you are taking it from mail and wishing to open it then you'd want to double check the file type.  What is the extension? 

    Nancy OShea
    Community Expert
    Community Expert
    April 19, 2018

    What type of file are you trying to open --  PSD, PDF, JPG, TIFF, other?

    Nancy O'Shea— Product User & Community Expert
    Norman Sanders
    Legend
    April 19, 2018

    Please provide some additional information. We'll try to help.

    What OS and mail app are you using?

    What is the file's extension: jpg, psd...

    How do you "move a file to mail it"? Is it moved or copied?

    Where is the file you are trying to open: In the mail program? In a folder?

    What program are you using to Open the file?

    Does this problem occur with other files?