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A
AlwaysLearnin
Known Participant
October 17, 2018
Answered

Can't open new or existing files

  • October 17, 2018
  • 2 replies
  • 959 views

Just yesterday everything ran perfectly fine. Today I can't open any files or start a new document either. I don't get any warning, it just doesn't do it. When I try opening an existing file, the screen just goes back to the blank starting page. When I try dragging the file onto the screen, I get the black "no" symbol. And when I try opening a new document, it just sits on the screen  no matter how many times I click "Create". But the program does not freeze.

After looking through Google and this forum I have yet to find a solution. One person said it was Windows Defender but mine is currently turned off. Another suggestion was to go to Edit>Preferences>Performance and then uncheck OpenGL (or whatever it was called) but I don't see that option anywhere. Another said to reset preferences and that I should first move the "Adobe Photoshop CS6 Prefs.psp"  and the "Adobe Photoshop x64 CS6 Prefs.psp" files to the desktop. I got the first moved but the second file isn't in the folder.

CS6

Windows 7

    This topic has been closed for replies.
    Correct answer lambiloon

    Hi try to install cc 2018 version hope then all problems will be gone...Thanks

    2 replies

    lambiloon
    Community Expert
    lambiloonCommunity ExpertCorrect answer
    Community Expert
    October 17, 2018

    Hi try to install cc 2018 version hope then all problems will be gone...Thanks

    Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
      A
      AlwaysLearninAuthor
      Known Participant
      October 17, 2018

      Update and restart the computer worked. Thank you

      A
      Anonymous
      October 17, 2018

      Hi

      Try resetting your preferences using this method

      To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

      A
      AlwaysLearninAuthor
      Known Participant
      October 17, 2018

      Thanks but it still didn't work

      A
      Anonymous
      October 17, 2018

      Hi

      Try using the Adobe Cleaner Tool to uninstall and reinstall, works for all version of Photoshop, you will of course need your serial key to activate it

      Use the Creative Cloud Cleaner Tool to solve installation problems

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