Can't Open Photoshop

Forum|Forum|1 year ago
May 30, 2024
4 replies
302 views

I'm not getting this message when I go to open Photoshop. Never had an issue opening it before.

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Jeff Arola

Community Expert

Update Photoshop to 25.9 that has a fix for the not starting on macOS Big Sur.

In Photoshop go to Help>Updates.

kglad

Community Expert

use the cc desktop apo to uninstall and then to reinstall ps.

still a problem?

jane-e

Community Expert

@Brett37743246rf7s

Before you uninstall, try resetting Preferences manually by renaming the file so it can be restored.

https://helpx.adobe.com/photoshop/using/preferences.html

Follow the links at the top to back up preference and to restore preferences manually.

Was it working before and this just started or is this a new installation?

Jane

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

B

Brett37743246rf7sAuthor

Participant

meant to type "I'm now getting this message"

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