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zioneye
Participating Frequently
February 7, 2019
Question

Can't open video

  • February 7, 2019
  • 4 replies
  • 2341 views

I just updated to 2.0.2 and now I can't open my video files in PS CC. Was able to open them prior to update. Any ideas on how to fix?

    This topic has been closed for replies.

    4 replies

    K
    Katie Houghton
    Inspiring
    February 8, 2019

    Ok. So it is not corrupt. Can you try resetting your Preferences. There is a button in Photoshop Preferences. Choose that then Restart Photoshop.

    Also check to make sure that it is a codec that Adobe still supports. Here is a list for Premiere and After Effects: Dropped support for QuickTime 7 era formats and codecs

    Hope that helps.

    K
    Katie Houghton
    Inspiring
    February 7, 2019

    Can you open the file elsewhere? Checking if the file is corrupt.

    Z
    zioneyeAuthor
    Participating Frequently
    February 7, 2019

    It will open in my movie players.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    February 7, 2019

    Hi Zioneye,

    Sorry to hear that, could you please let us know the operating system you're using?

    Also, what video format are you trying to open in Photoshop?
    Are you getting any error?

    Regards,
    Sahil

    Z
    zioneyeAuthor
    Participating Frequently
    February 7, 2019

    I'm using Windows 10. Error message states "Could not complete your request because video file could not be opened". Trying to open a .mpg - no problem prior to updating to 2.0.2.

    A
    Anonymous
    February 7, 2019

    Hi

    No issue here opening video files on 20.0.2 are you getting any kind of error message

    Z
    zioneyeAuthor
    Participating Frequently
    February 7, 2019

    Yes. Error message states "Could not complete your request because video file could not be opened". Trying to open a .mpg - no problem prior to updating to 2.0.2.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    February 7, 2019

    Could you please let us know where the file is saved?

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