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S
Shamer
Known Participant
December 16, 2020
Answered

Can't Print -- Apple M1 | Big Sur 11.1 | Photoshop 21.1.0

  • December 16, 2020
  • 3 replies
  • 762 views

Just what the title says.  I have pinter drivers installed, my system sees the printer & I have no problem printing in other applications.  

 

If I try to print in Photoshop, I get all the normal dialogue boxes, Photoshop sees the printer and I can otherwise interact with it (check supplies, etc.) and everything appears to be fine including when I hit 'print'.  But nothing is printed and nothing shows up in the print queue.  No errors reported.

 

 

This topic has been closed for replies.
Correct answer PECourtejoie

Hi, @Shamer thank you for that additional info.

You are right that the shortcut deletes the preferences, but I would rather suggest users to move the preferences folder, in case it does not fix their issues, or if they have unsaved actions, presets, or lots of preferences they tweaked. etc.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

Also, I believe that you can reset the print configuration for a given file by holding the spacebar as you open it: 

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

3 replies

S
ShamerAuthor
Known Participant
October 28, 2022

Bought a new Mac Studio earlier this month and, unbelievably, this problem has occurred again!  Latest Mac OS, latest CC, latest Photohop.  Same exact symptoms.  Go to print, it goes though the process and reports no issues but nothing gets printed.  If I save the PSD as a PDF and open it in Preview, I can print from there no problem )ame as before).  

 

In fact, so far every application I've tried has no problem printing except for Photoshop.  I did eventually figure it out last time but not sure if it was any of the advice given here and, of course, I never came back to update or confirm the solution.  Sigh.  Karma.

S
ShamerAuthor
Known Participant
October 28, 2022

Yes, resetting preferences does fix the problem.  Which is weird because this isn;t a migration or restore from back up.  This is was a fresh install of everyting on a brand new computer and my preferences were not brought over from my other computer  -  I manually went through and changed the few things I prefer differently with Photoshop.   

 

As a shortcut for anyone else encountering this problem, you hold down command+option+shift while launching Photoshop and you'll be asked if you want to reset preferences via a dialogue box. 

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    October 28, 2022

    Hi, @Shamer thank you for that additional info.

    You are right that the shortcut deletes the preferences, but I would rather suggest users to move the preferences folder, in case it does not fix their issues, or if they have unsaved actions, presets, or lots of preferences they tweaked. etc.

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

    Also, I believe that you can reset the print configuration for a given file by holding the spacebar as you open it: 

    https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      December 29, 2020

      Why Photoshop v21?

      See attached articles which recomends v22 and a Photoshop Beta for Apple M1

      https://helpx.adobe.com/uk/photoshop/kb/photoshop-and-macos-big-sur.html#Rosetta2emulationcompatibility

      https://helpx.adobe.com/uk/download-install/kb/apple-silicon-m1-chip.html

      https://feedback.photoshop.com/conversations/photoshop-beta/photoshop-beta-for-apple-silicon-is-here/5fb359d3ca9d527a59c4677e

       

      Dave

        S
        ShamerAuthor
        Known Participant
        January 3, 2021

        Why Photoshop v21?  Because v22 literally crashes the moment I try to open any old documents....

        NB, colourmanagement
        Community Expert
        NB, colourmanagementCommunity Expert
        Community Expert
        December 17, 2020

        Have you tried resetting preferences? Although user preferences do not contain print settings, resetting also restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur. [Thx DavesCM]

        I suggest you try reset Photoshop’s preferences & see if it helps? 

        https://t.co/ulJI7cGn1G
        https://helpx.adobe.com/photoshop/using/preferences.html
        You may want to backup your settings beforehand: 
        https://t.co/4dX7gkr36D
        https://helpx.adobe.com/in/photoshop/using/preset-migration.html

         

        If that doesn’t help it may be time to reinstall photoshop. Use the Adobe CC cleaner tool to remove all traces first.

        Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”.

         

        I hope this helps
        neil barstow, colourmanagement net :: adobe forum volunteer
        google me "neil barstow colourmanagement" for lots of free articles on colour management
        [please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]
         
        Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

        https://forums.adobe.com/thread/2405286

        S
        ShamerAuthor
        Known Participant
        December 29, 2020

        I have not tried any reinstalling but this was a brand new computer and a brand new fresh install with Creative Cloud apps the first things to be installed...  This was not a migration - I was starting from scratch.  If no one else is experiencing this issue I guess I'll have to go through uninstall/reinstall process.

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