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TEMPLEAHAVATACHIM
Known Participant
June 16, 2018
Answered

Can't Print from Photoshop

  • June 16, 2018
  • 6 replies
  • 20926 views

Whenever I try to print something in Photoshop, this message appears:

"There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents."

But my printer is not the problem. First of all, I already selected my printer and made it the default one. I also had a tech help chat session today with the company who makes my printer (HP) and they found nothing wrong with it or its connection to my computer. And I am able to print from all my other applications. So the HP tech suggested it must be a Photoshop problem.

Photoshop Chat isn't available today. Can anyone out there advise me? Thanks.

Clare Higgins

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi Claire,

We're sorry to hear about the printer error, could you please let us know which version of Photoshop you're working on and which operating system are you using?

Could you please try the steps mentioned below and let us know if it helps?

Open other image or document. And try to print it using Ctr + P command or by click on File<Print. This method is only helpful if the document is corrupt. So if the print option is working in a new document, it means your document or image is corrupt. You don't have to do anything. Just change the document.

If that doesn't work then please try this, Uninstall the printer driver and reinstall it. Some times printer driver create the issue Photoshop printing problem ” There wan an error Opening Your Printer …. ”

Regards,
Sahil

6 replies

R
robert25404548xx6y
Participant
March 18, 2024

Only was that worked for me was to uninstall and reinstalled PhotoShop.  Be sure to have the codes handy.  I have the orignal DVD but just decided to down load from the registration wed site.  Fixed it

 

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    March 19, 2024

    @robert25404548xx6y glad my recommendation worked for you, failing a solution from a pref's reset  - to uninstall / reinstall.

    Users of older purchased outright versions beware, though, because Adobe have turned off most (if not all) of the activation servers.

     

    I hope this helps
    neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
    google me "neil barstow colourmanagement" for lots of free articles on colour management
    Help others by clicking "Correct Answer" if the question is answered.
    Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

      P
      pessenfeld
      Participant
      April 24, 2024

      I just updated Photoshop 2024 to version 25.7.0 and now when I try to print Photoshop closes. Thank goodness, I saved my document before trying to print! I restarted my computer, but no help. Please advise... Thank you.

      D
      Deborah30227234pgzy
      Participant
      October 13, 2023

       I am using Photoshop 2024

       

      D
      Deborah30227234pgzy
      Participant
      October 13, 2023

      I am having the same problem. I can print from every other program. I switched to Photoshop Beta which seemed to solve that problem but then had other problems. Photoshit (typo-oops) Beta is no longer available. I spent the better part of this day trouble shooting, tyring all the same things you did and more. 

       

      Is there anybody out there in Adobeland that can solve this problem. You wrote it, you fix it. 

       

      S
      Sandy26519154pxlm
      Participant
      August 24, 2023

      I had no trouble with Photoshop for 25 years.  The past year when I send a photo to print from Photoshop, the program closes and noth8ng prints.  It takes me a week to successfully download new software to be able to print.  I used to teach computer programming.  This is neither my problem nor my computer's problem which can print from Word successfully, etc.  A month later again can't print.  So this has now happened about once per month for 12 months.  This is ridiculous!!! 

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      August 25, 2023

      @Sandy26519154pxlm 

      Perhaps try a thorough reset of Photoshop preferences?

      (read this entire post before acting please)

      Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

      If they become corrupt then various issues can occur.

       

      Here’s some info on how to do that:

      https://helpx.adobe.com/photoshop/using/preferences.html

      Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

      https://helpx.adobe.com/photoshop/using/preferences.html#Manually

       

      Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

      1. Quit Photoshop.

      2. Navigate to Photoshop's Preferences folder.
        macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
        Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

         
        Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
      3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

      4. Open Photoshop.

         New preferences files will be created in their original location.

       

       

      Note re macOS: The user Library folder is hidden by default.

      To access files in the hidden user Library folder, see here for how to access hidden user library files.

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

       

      Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

      https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

       

      Learn how to access and modify Photoshop preferences and customise per your frequent workflows

      https://helpx.adobe.com/photoshop/using/preferences.html

       

      And here’s an earlier forum discussion as an aid to understanding

      https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

       

      You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

      Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

       

       

      Before you reset your preferences

      in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

      Quit Photoshop.
      Go to Photoshop's Preferences folder

      Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


        [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

        Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

        https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

        Library will now appear in the list - below the current user's “home” directory. ]

       

      Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

       

       

      Note for those on macOS:

      Preference preservation is affected by macOS permissions,

      you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

       

      If that doesn't fix the issue:

      Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

      Still hanging? 

      Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

      Do you still have problems?

       

       

       

      It may even be time to reinstall Photoshop.

       

      It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

      (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

       

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

       

      Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

       

      I hope this helps

      neil barstow, colourmanagement net :: adobe forum volunteer

      google me "neil barstow colourmanagement" for lots of free articles on colour management

      lgray.carter@gmail.com
      lgray.carter@gmail.com
      Participating Frequently
      June 25, 2020

      Using Mac OS 10.15.5 & Photoshop CC 2020 21.20 release.

      My Canon Pro-10 will not print wider than 8.5" when selecting 13"x19" print size and paper size is defaulted to 13" x 19" in print dialog.  However, when using identical image in Lightroom CC 2020 9.3; the print scale/size is perfectly output to 13" x 19".

        B
        Bob Cortese
        Participating Frequently
        August 25, 2021

        This is the first time I've tried to print since latest update to Photoshop 22.5 and Photoshop  crashes repeatedly whether using "contrl + P" or File>Print on current up-to-date Windows 10. When printing from other programs printer works fine. 

         

        Went to the Adobe "crash" help page, but nothing there revolved the problem.

         

        Anyone have any advice? 

         

         

          D Fosse
          Community Expert
          D FosseCommunity Expert
          Community Expert
          August 25, 2021

          Hold the spacebar when clicking "print". This clears old print metadata stored in the file.

           

          If that doesn't work, try to reset preferences. The preferences file is prone to corruption because it is rewritten every time you close the application (unlike program files that are read-only). Corrupt preferences can cause erratic and unpredictable behavior. Save out actions etc first!

            Sahil.Chawla
            Adobe Employee
            Sahil.ChawlaCorrect answer
            Adobe Employee
            June 18, 2018

            Hi Claire,

            We're sorry to hear about the printer error, could you please let us know which version of Photoshop you're working on and which operating system are you using?

            Could you please try the steps mentioned below and let us know if it helps?

            Open other image or document. And try to print it using Ctr + P command or by click on File<Print. This method is only helpful if the document is corrupt. So if the print option is working in a new document, it means your document or image is corrupt. You don't have to do anything. Just change the document.

            If that doesn't work then please try this, Uninstall the printer driver and reinstall it. Some times printer driver create the issue Photoshop printing problem ” There wan an error Opening Your Printer …. ”

            Regards,
            Sahil

            T
            TEMPLEAHAVATACHIMAuthor
            Known Participant
            June 18, 2018

            Hi, Sahil. I am using Adobe Photoshop CC 2017 and Windows 10. I'll try the steps you recommended and get back to you. Thanks.

            Clare

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