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starbird parrot
Known Participant
February 13, 2018
Question

CAN'T SAVE AS PNG OR JPG, ONLY SEE "COPY PSD" COPY BOX UNCHECKED...

  • February 13, 2018
  • 4 replies
  • 2135 views

WHEN I TRY TO SAVE AS A PNG, I SEE ONLY "COPY PSD". I CANNOT GET IT TO SAY PNG.  JUST TALKING TO SOMEONE FROM ADOBE CHAT WHO TRIED TO SAVE AS PNG AND JPG AND GOT THE SAME MESSAGE. HE SAID TO COME HERE AND AN 'EXPERT' WOULD ASSIST.

I HAVE TO WORK ON MY WEB SITE. I HAVE BEEN HAVING THIS PROLEM FOR OVER A WEEK AND ... SOME PSD FILES FROM A MONTH OR A YEAR AGO WON'T EVEN OPEN SAYING THEY ARE NOT PHOTOSHOP FILES....

CS6 HIGH SIERRA. I WS TOLD THAT AT THIS TIME THEY ARE COMPAITBLE.

I NEED HELP.. I HAVE BEEN UNABLE TO EVEN KNOW WHAT IS WRONG, MUCH LESS FIX IT.  THEY GUY ON CHAT HAD NO CLUE WHY IT'S DOINT THAT EITHER.  I HAVE TWO SCREEN SHOTS IF ANYONE NEEDS TO SEE THEM.

CAN ANYONE HELP ME PLEASE? I CANNOT AFFORD TO RENT PHOTOSHOP AT THIS TIME. 

    This topic has been closed for replies.

    4 replies

    deedee865
    deedee865
    Participant
    November 11, 2018

    It's been awhile since the original post, but I had this same problem and this was the solution: If you are using Photoshop, you need to "flatten image" under layers. Right now it probably says "Layer 0" in the layers tab for the photo you are looking at but it needs to say "background" which means the image is flattened and more flexible for other file types.  I don't know why a png does this. Sometimes it can be a bit or color mode issue, but this fixed this particular problem.  Hope that works for you!

    brian2410
    brian2410
    Participating Frequently
    March 27, 2018

    I am having the exact same issue CS6 on a Mac running High Sierra also. Happened suddenly - was working just fine one day and the next I can no longer save as PNG, JPG, etc. only copy.PSD.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 13, 2018

    A screen capture would help us see what Photoshop is showing you and we could see what you have been doing and see some information about you document to help us get ups past those capitals letters of your append.

    JJMack
    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    February 13, 2018

    Hi

    What is the bit depth of your document (Image > Mode) ?  32 bits/channel will not show jpeg or png options in Save As.
    What pixel size is your document (Image > Image Size) ?  PNG has pixel size restrictions in Save As.

    Dave

    As an aside - please don't use capitals - it is considered shouting

    Dave

    S
    starbird parrotAuthor
    Known Participant
    February 13, 2018

    Sorry about the caps. I apologize. It wasn't intended as shouting. At least here. They are for the most part 8 bits. Here are a couple of the screen shots. Same thing even when the 'save as copy' is unchecked.

    Image size is 500x500 pixels. Some a little larger and some smaller. I have been using PS since PS 3 and I have never had this problem. Everything fell apart when I upgraded to High Sierra. I even lost a folder of 90 magazine covers that I had shot over 25 years. Apple couldn't find them... but that's another story. Everything has gone down hill since High Sierra.

    The 'expert' from Adobe chat had no idea why or how to fix it. I am not a techie, I am a photographer... I only know  to do what I do.... I know some, but obviously not enough.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    February 13, 2018

    Hi
    Thanks for the screenshots. I can't that see you are doing anything wrong. I use windows and when I change the format to jpeg or png the file changes to ***.jpg   or ***.png also which is obviously not happening on those screenshots.

    Hopefully a Mac user will be along shortly with advice.

    Dave

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