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jamesb81787201
Participant
March 3, 2017
Question

Can't save file because locked error message

  • March 3, 2017
  • 1 reply
  • 1175 views

Hi, I have found similar articles online, but none with a fix. I've tried unlocking the files, changing all permissions to read and write, duplicating the file, changing the name, but nothing. I'm trying to save projects and I keep getting this message:

Could not save “xyxyxyxy” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

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    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    March 3, 2017

    Hi Jamesb,

    Could you please try the steps mentioned below: -

    Quit Photoshop, then press Command + Option + Shift on cold-starting Photoshop. Get the keys down quickly enough and you'll be asked to confirm deletion of your current preferences.

    Also, if you're having file format problems, ensure you haven't somehow tied in plug-ins provided by Adobe for a different (e.g., older) version of Photoshop.

    Regards,

    Sahil

    J
    jamesb81787201Author
    Participant
    March 4, 2017

    Hi thanks for the reply Sahil. I tried what you said but unfortunately I'm still getting the same message when I try to save files.

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      March 6, 2017

      May I know where are you trying to save the file to?

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