Skip to main content
Known Participant
February 1, 2023
Question

Can't save file due to a disk error

  • February 1, 2023
  • 14 replies
  • 6633 views

Hi.

After so may years of this happenning it still has not been repaired.

Running M1 Mac Studio, Ventura 13.2, Photoshop 24.1.1.

Getting this on most saves.

So are all my colleagues.

It's a nightmare.

And going on for almost 10 years.

C'mon Adobe, get with the program and fix thios already!

14 replies

Known Participant
February 3, 2023

All company accounts.

Networked to Windows server.

Please note -- this is today's REALITY. People use this suite in a corporate and team environment. The most common server environment is Windows. And most computers today come with relatively [to the realistic need] small hard drives.

It's ludicrous to expect anyone to save such massive files to local hard drive, and especially thos working in teams.

It's time for Adobe, and if you insist on blaming Apple, then, to collaborate with Apple and create a viable app thaty people can use without wasting hours, disk space, and raise their blood preassure.

Known Participant
February 3, 2023

Interesting thing is, that Ive been seeing similar posts on these foruims for many years, among them from MANY WINDOWS USERS.

Doesn't seem to be confined to MacOS, especially Ventura.

Ive been having this problem way before Ventura, or even Catalina.

And in Illustrator too.

Gotta be another problem here......

CShubert
Community Manager
Community Manager
February 2, 2023

Thank you for the post @ArtScrollCreative and we are sorry to hear you have been dealing with this issue for 10 years?  Could you share your workflow, ie open file, adjust layers etc,  select Save As..... then the error.  A video or screenshots of what you are seeing along the way would help the team to see what you are seeing.  How many others have been having this issue for 10 years? Are you all in the same company, are these personal accounts or networked?

 

Thank you,

Cory

Kevin Stohlmeyer
Community Expert
Community Expert
February 1, 2023

Hi @ArtScrollCreative a few things -

1. Go to Apple System Preferences/Security and Privacy/Full Disk access. Make sure Photoshop is listed and active. Ventura requires this.

2. If it was already in the list, where are you saving the file to? External or server? Again, Ventura is the culprit. If its an external drive, Mac OS requires it to be formatted Journaled or Journaled Extended (Mac compatible) and not Ex-Fat (Windows). This is a newer issue since Big Sur (Monterey and Ventura). Same goes if you are using an external for the Scratch Disk.

3. Lastly if you are saving local and have it in the security list, try resetting your Photoshop Preferences - Go to Preferences/General and click the reset button. Quit and Relaunch PS.