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M
Mauricio_ Rivera
Participant
February 14, 2022
Question

Can't see anything!

  • February 14, 2022
  • 1 reply
  • 1444 views

My Photoshop in Creative Cloud for Windows 10 seems to "open" my images but i can't see anything but a black window; however, if I make some changes, they already take place 😞  --as seen in Picture Viewer in Windows--  I must close my image and wait till I see it as a miniature in Recent Files to open it properly.

Of course, my Photoshop is automatically updated.

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1 reply

TheDigitalDog
TheDigitalDog
Inspiring
February 14, 2022

First, try disabling GPU in the preferences (Preformance tab). Any better?
If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
If not, recalibrate and build a new ICC display profile, the old one might be corrupted.
If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    M
    Mauricio_ RiveraAuthor
    Participant
    February 15, 2022

    Thanks, thedigitaldog 👍 I disabled GPU in Preferences and now my images display properly; I hope it won't affect other functions in my Photoshop 😶

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