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defaultwvn2y2wr2nqj
Participant
May 31, 2023
Question

Can't use Generative fill with University login

  • May 31, 2023
  • 1 reply
  • 204 views

Hi, I use the adobe suite through my university login. When I downloaded the beta photoshop I noticed that generative fill was greyed out and I followed the advice to enter my DOB on behance. But I've noticed that when I use my university login, Behance just skips the DOB authentification. I tried logging in with another email and that works but sadly I can't access photoshop with that account. Im 28 years old lol I just want to use the damn ai!! 🙂

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1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 31, 2023

Hi @defaultwvn2y2wr2nqj Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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