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A
Axel.TT
Participating Frequently
July 27, 2020
Answered

Cannot access cloud document on Photoshop iPad 1.6 error" could not open file"

  • July 27, 2020
  • 1 reply
  • 2750 views

Just updated this latest version 1.6 and couldn't open any files at all. 

This topic has been closed for replies.
Correct answer M Shaw

Sure, here's the file link.

 

https://shared-assets.adobe.com/link/740f1202-3033-4fc9-6995-fc5972353537


It appears that we are having problem opening the file because it is in bitmap color mode. If you convert it to grayscale or rgb it will successfully open. You will get a message on opening the grayscale that it has unsupported features because there are some features that we do not fully support with grayscale images yet.

https://shared-assets.adobe.com/link/1b7567f1-efe2-4898-4c4c-0c22dec5dc52

https://shared-assets.adobe.com/link/ba002c0c-05f7-4594-70ad-cdc5eb7d7a6a

We will look into why bitmap is failing to open. Thanks for reporting this.

 

-Mike

1 reply

Akash Sharma
Akash Sharma
Legend
July 28, 2020

Hi there,

 

Sorry that you're getting an error message while opening a cloud document on Photoshop on the iPad version 1.6.

 

Have you tried signing out and then signing back in again? Another thing you might try is to sign out and then back in on your desktop computer(if using) and then try your iPad again.

 

You may also checkout this article: https://helpx.adobe.com/photoshop/kb/cloud-document-error-troubleshooting.html

 

Let us know how it goes.

 

Thanks, 

Akash

A
Axel.TTAuthor
Participating Frequently
July 28, 2020

Hi, 

 

I did, but nothing worked. 

Thanks,

Axel.

Akash Sharma
Akash Sharma
Legend
July 28, 2020

Thanks for the update Axel. 

 

Are you able to access the same file on web? Link: https://assets.adobe.com/cloud-documents

 

~Akash

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