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Participating Frequently
August 14, 2012
Question

Cannot find CS6 autorecovery file to remove, keeps opening on launch

  • August 14, 2012
  • 9 replies
  • 74659 views

I need to delete an AutoRecovery file (.psb) in CS6, it keeps opening on launch. I can't find it on my computer to save my life. I have tried saving the file in various places to see if it takes care of it and it does not. Apparently, it is supposed to be in:

Mac HD/users/me/library/application support/Adobe/Photoshop CS6/Autorecovery

There is not an AutoRecovery folder or .psb file anywhere to be seen in the Photoshop or Adobe library folders, and I have looked everywhere. I have a brand new imac w/ OS x. I have tried searching everywhere for the file and folder, even in places that make no sense. I have searched my entire computer, even visually looking in every folder.

I have read a few message boards and apparently the file should be where it is supposed to be (file path above) and deleting it will solve this issue, but I cannot find it.

Help!

This topic has been closed for replies.

9 replies

Participant
August 19, 2020

Hi alleycat1981,

 

I was looking for the same solution and came across your post. I didn't find the solution I need here. However, while I was searching I found a way to go about myself. Here it goes.

 

With the autosave file still openning, you could go to the file tab--> save as, you will see where the temp file is (however you won't find it in your Finder). You could actually delete the whole "autosave" folder where it is located right in the "save as" window. Then you could cancel the save action. Congratulations! You successfully tricked it! 

 

It worked for me. I hope it does the same for you!

Mark

Darshan712
Participant
March 23, 2017

Hi

Participant
September 8, 2013

Had the same problem.

The User > Library Folder is hidden.

Open Terminal, type "open library" (this should open and reveal the hidden 'library' folder in the Finder)

Then go to Application Support > Adobe > Adobe Photoshop CS6 > AutoRecover and delete all .psb files

This should fix your issue

-----

Zee Chaudhry

Participant
November 20, 2014

to find the Auto Recovery in Photoshop do the following:

When the picture opens automatically upon launching the program, highlight the top of the picture with your mouse pointer. Right click on it and you see a series of folders "AutoRecovery" folder should be on that list. Click on it and you will see the folder open up. In that folder you would see the picture that keeps launching. You can select it and "Move to Trash." Your Groundhog's Day of the repeating picture woes should end. If this works let me know. 

Participant
June 27, 2013

I had this issue but resolved it before I saw this. I'm on a MAC and yes the PSD CS6 "auto recover" folder is hidden.

I had success with mousing over the name of the tab within PSD & right-clicked and selected "reveal in the finder" (Like Jamie posted, earlier)

Then CMD+Delete, then emptied trash.

email@jenfu.co.uk
Participant
July 7, 2014

I was having same problem, unable to locate the file.
Not realising the dir was hidden.
Thank you, now found and removed. Was driving me nuts.

Participant
February 5, 2013

Right click on the file name tab, Select bottom option in drop down menu "reveal in finder"

conroy
Participating Frequently
February 5, 2013

Good tip, Jamie!

Participant
November 27, 2012

I had the same issue as posted and I then tried to locate my Library folder and come to find out it is HIDDEN.  Ugh. Now they have made an easy solution hard. What I found is you can still search and retrieve your hidden files, like AutoRecovery files from the finder menu. To find the INVISIBLE files do the following:

Find invisible files

Some files used by Mac OS X are not ordinarily visible, but you can use Spotlight to find them.

1 - In the Finder, choose File > Find.

2 - From the far-left pop-up menu, choose Other.

3 - In the list of search attributes, select the “File invisible” checkbox, and then click OK.

4 - In the related menu, choose Invisible Items.

5 - Search for "Library"

6 - Library > Application Support > Adobe > Adobe Photoshop CS6 > AutoRecover

7 - In this folder you will find all the .psb files you will ever want! Send the appropriate file to the Trash

8 - Empty Trash.

Kuddos to all you super-users out there.

Keep on postin'.

Participant
February 16, 2013

For fellow Mac users, just wanted to share a fast way to find and kill these auto recover files. I was in the same boat, trying to use Spotlight to search for the .psb file and coming up with nothing. Now that I know they are in the User Library, here is the best shortcut I have found:

1. In Finder, "option-click" on GO in the main Finder nav. From the dropdown you will see the elusive hidden Library folder, choose that option. (If you only click instead of option clicking, Library will not be visible!)

2. A finder window will open and you'll quickly see the folder tree people have described above. Trashing those .psb files fixed the problem for me. No doubt this will happen again, since the most recent update I have been experiencing crashes on saving, so unfortunately I am getting used to this.

For advanced users, there is a Terminal command to set the Library to be permanently visible. I would only recommend this if you are the ONLY person using your machine, and you know what you are doing. Simply google "reveal Library folder in Mac OS X <your version>" and you'll find plenty of step by step results.

Known Participant
February 28, 2013

This is exactly what I did NOT want to see happening, Adobe screwing over their loyal software-owners. (since 1.0 BTW) Exclusive features for Cloud purchasers only! Do us software owners get a free minor upgrade with these features??? probably not

http://www.adobe.com/products/photoshopextended.html?trackingid=KCTFX

JJMack
Community Expert
Community Expert
August 15, 2012

alleycat1981 wrote:

There is not an AutoRecovery folder or .psb file anywhere to be seen in the Photoshop or Adobe library folders, and I have looked everywhere. I have a brand new imac w/ OS x. I have tried searching everywhere for the file and folder, even in places that make no sense. I have searched my entire computer, even visually looking in every folder.

I have read a few message boards and apparently the file should be where it is supposed to be (file path above) and deleting it will solve this issue, but I cannot find it.

Help!

First of all I use a PC but even on a Mac

if you have checked Automatically Save Recovery Information Every: xxx in your Photoshop preference. There should be a Recovery Folder for every user that has uses that feature on your machine.  These folders would not be in Photoshop or Adobe library folders.  These folders would be where used preferences and application data for each userid are stored in the OS x envirement where ever that may be.  So every so xxx Photoshop store information for the document that the user has open in Photoshop. As you close document their data will be removed from the users recovery folder. Therfore when Photoshop closes douwn normally this folder should be empty.  If a user starts Photoshop and the user's recovery folder is not empty Photoshop knows something wet wrong.

When you start Photoshop it seems like Photoshop has no problem finding your recovery folder and finds it not empy.

You could try to UN-Check "Automatically Save Recovery Information Every:" to bypass your problem work like prior version of Photoshop. However you should be able to find your userid Recovery folder on your OS x system and delete all files in it.

JJMack
Participating Frequently
August 15, 2012

Right, but just where is that folder? That's a big part of my problem. I don't see where you set it under preferences. I just see the checkbox under file handling to select if it auto saves or not. My scratch is set to Mac hd.

Sent from my iPhone

JJMack
Community Expert
Community Expert
August 15, 2012

On PC it in with the user's Application Data location depend on which version of Windows the user is running.  So on an Mack it may well depend on which Apple Unix version is being run by you.  I have not touched a Unix version of a Mac only ran Mac on old Apple OS. Apple could not do it so Steve switch over to Unix which he found very good  for his Next company.

JJMack
Participating Frequently
August 14, 2012

I have seen a lot of discussion about the scratch disk on Windows. I don't know what the mac equivalent would be, and ultimately I just need to navigate to that file to delete it.

August 14, 2012

The folder is labeled PSAutoRecover.  It is empty unless you had a crash.

Participating Frequently
August 14, 2012

There is no such folder anywhere, and yet the file keeps opening, that's the problem.

Sent from my iPhone

August 14, 2012

On my windows machine it is on the dedicated scratch disk.