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Participant
May 1, 2018
Question

Cannot launch Photoshop (adobe_lichelper write permissions error)

  • May 1, 2018
  • 1 reply
  • 2525 views

Hello Adobe forum,

I am trying to open Photoshop CC 2018 on macOS 10.13.4. I can confirm that I'm signed in in the Creative Cloud menu, that my subscription is up to date, but when I open Photoshop the icon appears and then disappears in my dock without another peep.

When I try opening the app from the terminal, I do see some error messages, but it's unclear to me what I should do next.

$ /Applications/Adobe\ Photoshop\ CC\ 2018/Adobe\ Photoshop\ CC\ 2018.app/Contents/MacOS/Adobe\ Photoshop\ CC\ 2018

2018-05-01 17:56:41.160 Adobe Photoshop CC 2018[32368:3821121] AdobeCrashReporterInitialize: executionTime = 0.009509 seconds

2018-05-01 17:56:42.047 adobe_lichelper[32378:3821359] Created New Secure Note

2018-05-01 17:56:42.065 adobe_lichelper[32378:3821359] Created New Secure Note

2018-05-01 17:56:42.124 adobe_lichelper[32378:3821359] Write failed: Write permissions error.

Thanks,

Dan

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
May 2, 2018

if ps installed without problem, reset your preferences -  https://forums.adobe.com/thread/375776

if that fails you need to set read/write permissions macOS Sierra: Set permissions for items on your Mac

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

Participant
May 2, 2018

This is the first time I'm launching Photoshop on this machine, so I'm not finding any preference files.

My Library/Preferences/Adobe folder has read/write access. Are there other places I should check permissions for? Where is adobe_lichelper likely to be operating?

kglad
Community Expert
Community Expert
May 2, 2018