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ryanm39084137
Participating Frequently
May 8, 2018
Question

Cannot move objects in Photoshop.

  • May 8, 2018
  • 11 replies
  • 10589 views

Hi All,

I'm working on a 2017 Macbook Pro and can't seem to move any objects within an open file in photoshop. Objects will move slightly then immediately snap back to their original placement. Seems like a glitch.

I've reset all my preferences, no luck, then uninstalled and reinstalled all CC software in hopes of eliminating this issue, I even downloaded the 2015 version of photoshop CC and the problem remains.

Is this software related or something to do with the laptop itself?

Here is the current OS & some specs of my hardware:

MAC OS SERRIA

Version 10.12.6

2.7 GHz Intel Core i7

Memory: 16 GB 2133 MHz LPDDR3

Graphics Card: Radeon Pro 460 4096 MB

Intel HD Graphics 530 1536 MB

Has anyone dealt with this issue before?? Please help--Thanks so much!

Ryan

This topic has been closed for replies.

11 replies

M
mkedesign
Participant
May 1, 2020

If you are dealing with a non rasterized item in photoshop you can rasterize it and that issue goes away.

Dramenon
Dramenon
Inspiring
September 6, 2018

I am wondering, since you mention there are other Enterprise issues, if there is a "default" state that sets this up.  Photoshop and/or the Trackpad on a Macbook.

Are you, or anyone else, using the default state of the Mac OS setup for the Trackpad?

/end of line/
Dramenon
Dramenon
Inspiring
September 6, 2018

The more I dig into this, the more this seems like a potential conflict with IT security software as mentioned in the other thread.

If you contact me [email address removed as per forum guidelines], I can put you, or your IT, in contact with someone that might be able to look into the issue.

 

It might be that this scenario triggers the problem easily, and those outside of an Enterprise ecosystem see it less frequently.

/end of line/
    P
    phile76
    Participating Frequently
    September 6, 2018

    Thank you, Daniel! I'll touch base here internally to find a contact for IT support and shoot you an e-mail tomorrow.

    Dramenon
    Dramenon
    Inspiring
    September 6, 2018

    Thank you for the update. I was looking back thru the thread again and wanted to make sure I have the right info to keep helping and also not make you repeat solutions.

    • This bug is in the current version? 19.x
    • Did the bug appear in earlier versions? 18... etc ?
    • What other (Adobe) apps do you normally run with Photoshop?
    • In this current Photoshop version has it ever worked normally or did this just start happening after an update?

    Oddly enough my wife mentioned to me she also had this issue on her Mac and in a previous version, but it was intermittent. I bring this up because she is an avid Illustrator designer and I wonder if there is any correlation here... Probably a stretch but worth mentioning.

    /end of line/
      P
      phile76
      Participating Frequently
      September 6, 2018

      Answers below:

      • This bug is in the current version? 19.x

      I'm currently running 19.1.5

      • Did the bug appear in earlier versions? 18... etc ?

      So this is on my work computer (laptop) and it's been consistently there since I started here in May – I also verified that others in the organization are experiencing it as well on their Macs. I believe at the time I started it was version 19.1.4 or 19.1.3. I've never experienced the issue with earlier versions of Photoshop but, at home for personal art / illustration, I've stuck with CS6. I should note it is entirely possible this bug is within the enterprise version of Photoshop but not sure. There is another thread here which I've also posted in where others are reporting a similar / same bug using Enterprise. There may be something conflicting with enterprise security software that many companies use (I should note that my organization is not using the security software indicated by the other posters in that thread but I know that we have security software running on our machines that is likely similar) but why it would affect only Photoshop and not the other Adobe apps seems odd.

      • What other (Adobe) apps do you normally run with Photoshop?

      After Effects, Illustrator, Acrobat, Animate

      • In this current Photoshop version has it ever worked normally or did this just start happening after an update?

      It's been happening since I started here so 19.1.3 or 19.1.4

      Dramenon
      Dramenon
      Inspiring
      September 5, 2018

      Thank you for your patience and the test file.

      Lets look at these options:

      • Are you using any input devices like a Wacom or similar device?  If so, are drivers up to date?
      • Have you tried turning off some of the other Photoshop Preference options? Here are some areas we can just eliminate from the checklist.
        Under Tools uncheck > Enable Gestures and Flick Panning.
        Under Performance, may want to just switch off Use Graphics Processor. Trying to eliminate the possibility it is related to any GPU functions.
      • Under Enhanced Controls > uncheck Touchbar features.
      • Under the Menu > View > don't show/hide Rulers.
      • Under the Menu > View > Turn Snap on if it is off. OR Turn Snap off if it is on.

      When you change the Preferences Quit and Restart Photoshop so that we know they take effect.

      /end of line/
      P
      phile76
      Participating Frequently
      September 6, 2018

      Thanks, Daniel! Feedback below:

      • Are you using any input devices like a Wacom or similar device?  If so, are drivers up to date?

      No input devices. This occurs whether I use a basic mouse or just use the touchpad on my laptop. Also – in terms of Adobe software, it only occurs in Photoshop. I am regularly using Illustrator, After Effects, etc. with no such issues.

      As far as the other preferences, I went through and turned them all off as per the instructions below, quit, and restarted Photoshop. Issue is still occurring.

      P
      phile76
      Participating Frequently
      September 5, 2018

      I'm on 10.13.6 – Currently, Automatic graphics switching is checked on my machine but I can try turning it off and seeing if that resolves the issue. I'll try to post a sample file when I'm back at my desk.

      Dramenon
      Dramenon
      Inspiring
      September 5, 2018

      Thank you for the additional information. I would still like to try and get a sample file if you have time. Sometimes there are settings or clue's that may not seem obvious. I can be reached via [email address removed as per forum guidelines].

       

      I see Ryan is on 10.12.6, does anyone have 10.13.6 High Sierra?

       

      This is a reach but if you have Automatics Graphic Switching > is it set (uncheck) to always use "High Performance Graphics." ??

      /end of line/
      P
      phile76
      Participating Frequently
      September 5, 2018

      I tested with ​Automatic graphics switching​ unchecked and the issue still appears to be happening.

      Here is a test file: TestFile.psd.zip - Google Drive

      P
      phile76
      Participating Frequently
      September 5, 2018

      Hi Daniel – Answers below:

      1. No. The issue is still unresolved. Our temporary solution is to hit command T when an object is selected (putting it in Transform mode) and moving objects with the Transform tool active. Otherwise, the object still arbitrarily snaps back into place. Doesn't matter what the object is (Vector shape, fill, drawing, text, etc.)

      2. I can certainly share a sample file but all I need to do to recreate it is what I did in the video. Create a new file. Make an object on a layer. Select the move tool and move.

      3. The object snaps back into place regardless of whether it's dragged off the document or within the document. Doesn't affect the issue.

      4. File has not been cropped and no artboards were used.

      alext57500562
      alext57500562
      Participant
      June 29, 2018

      I am in version 19.1.5 and I am still having this issue.

        P
        phile76
        Participating Frequently
        June 29, 2018

        Well that's not good news. I'm currently downloading 19.1.5 through our corporate wide software system in the hopes that it will resolve this.

        Seriously, Adobe – Get your @#&^ing act together. This is a particularly invasive bug that makes Photoshop damn near unusable and it's affecting your Enterprise Clients as well. Organizations with thousands of employees. Organizations that won't think twice about finding an alternative and dumping the Adobe suite altogether.

          Dramenon
          Dramenon
          Inspiring
          September 5, 2018

          Has this been resolved?

          If not, could you share a sample file?

          It looks to me that the object being dragged is going beyond the bounds of the document in some way. That causes it to snap back to the start of the move.

          Has this file been cropped?

          Or is/was an "Artboard" used?

          /end of line/
          P
          phile76
          Participating Frequently
          May 17, 2018

          I've been using the Adobe products since Photoshop 3 (that's 3 before they even started the CS series). I've encountered my share of bugs with the products but none that directly impact productivity as much as this bug. This is literally preventing me from moving objects on the screen fluidly or easily.

          This is a fresh install of High Sierra and CC on a MacBook as I just started a new position. Attached is a video of an object just randomly snapping back into it's original position as I drag it. You can see that my mouse is still pressed down when it suddenly snaps back. Also note that ALL snapping has been turned off in this scenario. I will check with IT about upgrading to 19.1.4 in the interim but I wanted everyone to see the bug in action.

          P
          phile76
          Participating Frequently
          May 30, 2018

          Quick update – I've updated Photoshop to 19.1.4 and the issue is still there. I've been told by IT that I'm not the only one experiencing this issue.

          P
          phile76
          Participating Frequently
          May 17, 2018

          Having the exact same issue on Mac at work. Photoshop CC 19.1.0. The application is effectively unusable at this point as everything I move is snapping back on its own for no reason. Makes me glad I never upgraded from CS6 at home. Get your act together, Adobe.

          Martin_Bns
          Martin_Bns
          Inspiring
          May 17, 2018

          I'm using Photoshop since the version 5.5 and NEVER had a single problem with Photoshop. I just hated the Cs4 version but beside that, Photoshop si always smooth and reliable.

          I'm running on both Sierra (macbook pro 13 late 2011 and a Rog Zephyrus Win 10) and it works just fine with every version.

          The problem you are experiencing guys is very strange. Could it be some hardware problem?
          Maybe some ram is about to die?

          Hope you will be able to solve this issue asap,
          cheers,

          Martin

          Kat Gilbert
          Kat Gilbert
          Legend
          May 17, 2018

          If you have TechTools or any software that is a diagnostic software this might help to locate the problem. I ran into this issue recently and restarting and upgrading solved the issue but sounds like you have already tried this.

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