Cannot open file due to PROGRAM ERROR - New Creative Cloud

Forum|Forum|5 years ago
September 2, 2020
1 reply
368 views

It seems like this is a common problem I tried all the sugested solutions, updating to the newest version, resetting Photoshop preferences, changing file extension, disabled the generator and unloking the folder, nothing works. I have been working on this file for weeks and I hope someone from Adobe can help me open it.

https://drive.google.com/drive/folders/1xJwgaPTJ8giGOdJcoQK26ANSQZKESxaS?usp=sharing

Thank you!

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A

Anonymous

Hi

I got the same error with both versions of Photoshop 2020 and 2019, I was able to open it in Gimp strangely enough

https://www.gimp.org/downloads/

Not sure that all the original content will be there though

I could then export from Gimp as a PSD and open it in Photoshop

E

ELEFEAuthor

Participant

Thank you so much for the quick reply, I am surprised that Gimp did something Photoshop could not. However, Gimp lost all my Smart Objects which were most of these layers, in short it helps me see what I had but I lost the capability of editing Smart Objects so I'm standing kind of on the same ground... Thank you so much Ged for looking it up and I defenitely think Gimp will help a lot of people that might read this thread... Do you know if there is an option to open the file with tje capability of conserving the Smart Objects or another way to recover the file?

E

ELEFEAuthor

Participant

Gimp also looses all masks and Layer Styles whcih I really don't care for this specific file, right now I am most concern about editing the smart objects...

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