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kimhunter12
Participating Frequently
February 5, 2018
Question

Cannot open my PS file with layers - Could not complete your request because of a program error

  • February 5, 2018
  • 1 reply
  • 2115 views

I have been working on a file and now I cannot open it the message is - Could not complete your request because of a program error. Can anyone help? Why has happened to my file. I reset my preferences but that did nothing?

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    1 reply

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 5, 2018

    The file may be corrupt.  There are some downloads on the web for programs that try to fix broken layers files.   I would first copy the bad file and try to fix the copy. You could upload the file to file sharing service like dropbox and post a link to it so other can test if they can open the file.

    JJMack
    K
    kimhunter12Author
    Participating Frequently
    February 5, 2018

    Here is the link I put the files in dropbox? I don’t know how to reply back on the forum? First time…

    https://www.dropbox.com/s/ufym051sxysb11a/brochure_8.5x14_double-gate-fold-sample%20front?dl=0

    Kim Hunter

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 5, 2018

    You may be in luck.  The file has no extension.  So  I gave it one .PSD Photoshop stated wrong.  So I looked into the file the first thing I saw was PDF.  I never save PDF file from Photoshop so  I changed the file extension to .pdf Photoshop said

    JJMack
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