Skip to main content
November 30, 2020
Question

Cannot Open or Create New Documents

  • November 30, 2020
  • 1 reply
  • 148 views

I do not use Photoshop much, only about once a month and  it was working fine last time I used this around 6 weeks ago.

 

It opens alright, but if I try to create a new file it allows me to enter the size but when I select 'Create' button nothing happens.

 

I have tried opening any image file I can find such as a jpg, gif, tif, etc and nothing happens, nothing opens.

 

I have tried resetting the preferences, both by the shortcut kets and also selecting the option in preferences, again nothing happens.

 

I have uninstalled it and re-installed it and again still the same.

 

Any idea as to why this is happening? and is there a way around this?

 

James

This topic has been closed for replies.

1 reply

Participant
November 30, 2020

hi, i have the same problem.  please tell me i you already know how to solved that. i can't finish my work 😭