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Participant
March 4, 2022
Question

Cannot parse file from CR3 to jpeg on camera raw

  • March 4, 2022
  • 1 reply
  • 422 views

Hi, 

 

I just updated to macOS Monterey & PS 23.2.1. Many problem have occured and super unstable, but the most current one is I cannot export the CR3 photos to jpeg on camera raw.

How should I fix ut? Thank you.

 

This topic has been closed for replies.

1 reply

Community Expert
March 4, 2022

Please try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Preferences in Photoshop (adobe.com)

 

Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop.

 

Do you get an error message? If yes, please post the exact message.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
lhy11Author
Participant
March 5, 2022

Thanks Axel Matt!

I have trued to reset as well as »Deactivate Native Canvas« , but the below message still pop out:

 

before this I actually have 2 problems:

1. using camera raw to open CR3 is very unstable 

2. some photos pop up "Operation cannot be completed" even I did not run out of rum and no other apps is in use. 

 

So I am not very sure if its the format of the photo or setting of photoshop.

Do you have any advices?

 

Thank you!

Community Expert
March 5, 2022

Photoshop 23.x isn't official released for Monterey. So it seems that can be a compatibility issue.

Photoshop system requirements (adobe.com)

 

More informations about combatibility and known issues you'll find here:

Photoshop and Monterey | macOS 12 (adobe.com)

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI