Laurent Pasteau

Participating Frequently

Question

cannot save or flatten a document due to program error

Forum|Forum|5 years ago
December 9, 2020
3 replies
1109 views

after a few layers are added to the document, it is not possible to save the document (JPEG, TIFF, PSD...), export to flatten it, to shift to an extension... annoying.

Problem or error

This topic has been closed for replies.

Participant

I have the same problem. When I turn off all but the background layer, I can save. I then added back each layer and saved successfully until I found that a single fill layer caused the problem. We need this fixed ASAP.

Community Expert

Community Expert

Are you using a PC or Mac?

JJMack

Participant

I am using a PC running Windows 10. The problem started after I updated to Photoshop version 22.1.0.

NB, colourmanagement

Community Expert

Community Expert

You can report it as a bug here

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop

Laurent PasteauAuthor

Participating Frequently

memory consumption of PS is very high, maybe the cause of the issue, it is also impossible to duplicate the file

Community Expert

Community Expert

Can you post what software versios you are using OS and PS versions and a screen catute the shows Photoshop memoty space used.

JJMack

Laurent PasteauAuthor

Participating Frequently

Iuse Windows 10 PS latest version 22.1 I do not have the requested screenshot, but if was around 60% of totsl memory (rated very high)