Cannot use the last 3 Photoshop updates

Hi, can you give the version of the Creative Cloud desktop that you are using?

Which error message do you get when trying to install?

You say "I have not been able to update photoshop for around two years". Can you describe how you tried to update and what did (not) happen? Your system should be able to run the latest version just fine.

You should not have problem running latest version according to your system specs. Do you see any error or similar. I am on Windows by the way but still... I do not understand (probably and others) where is actual problem? You can not install or can not run latest version(s)? Can you describe problem in more details so someone may be able to help you. Description like can not update does not help much.

@shannw82374499 

Do you meet or exceed the recommended system requirements for Photoshop 2023?

https://helpx.adobe.com/photoshop/system-requirements.html

macOS12 (Monterey) is supported. 

Adobe lets you use older versions with your paid subscription if you have a computer that does not meet the requirements. That's what you are paying for. If you cancel, you won't be able to run any version.

You can paste your system info here to see if someone can spot the issue (Help > System Info > Copy) or you can contact Adobe Customer Care. They can look at your computer remotely.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here (you may be on hold for a while):
https://helpx.adobe.com/contact/phone.html 

~ Jane

Forum volunteer