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FeLilith
Participant
January 8, 2021
Answered

cant enable "use graphics processor"

  • January 8, 2021
  • 2 replies
  • 1120 views

Hello,

I have a new PC with a modern gpu (rx580, 8 gb vram) and the latest drivers, however Photoshop doesn't allow me to enable the option "use graphics processor" inside the performance settings.

The system information windows has the following line in it:

The GPU Sniffer crashed on 08.01.2021 at 17:47:03

 

The sniffer-out.txt file has the following content:

 

Number of Launches: 11
stdout:
# Photoshop Version: 20201125.r.94 2020/11/25: 4b16c876033
Tester="Photoshop"
snifferStart="2021-01-08_17:47:02"
stderr:

This topic has been closed for replies.
Correct answer FeLilith

PS 22.1.0

 

But I already solved it myself. I managed to fix the problem by un- and then reinstalling the amd gpu drivers.

2 replies

NB, colourmanagement
Community Expert
Community Expert
October 2, 2022

Here are some suggestions from Adobe for GPU issues.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

JJMack
Community Expert
Community Expert
January 8, 2021

Which version of Photoshop are you using? If Photoshop 22.1 is your new PC running Windows 10 that is required for PS 2021 support.

 

JJMack
FeLilith
FeLilithAuthorCorrect answer
Participant
January 8, 2021

PS 22.1.0

 

But I already solved it myself. I managed to fix the problem by un- and then reinstalling the amd gpu drivers.

JJMack
Community Expert
Community Expert
January 8, 2021

Good to hear.

JJMack