Skip to main content
R
Ricardo N
Participant
February 9, 2020
Question

Cant import video to ps, dynamic link error not available on Mac 10.15.3

  • February 9, 2020
  • 2 replies
  • 7468 views

Hi , i,m cant import video in photoshop. in get an error  "dynamic link media server its not available" . can you help me to solve it? i´m running photoshop in a mac air 2018, macos  catalina 10.15.3 , intel core i5, 2 cores 8 gb of ram,. i already tried many of the "solutions " in other forums . thanks . 

This topic has been closed for replies.

2 replies

adamh45345443
adamh45345443
Participating Frequently
February 14, 2020

Same error for me all the sudden. Any fix? 

Akash Sharma
Akash Sharma
Legend
February 28, 2020

Hi there,

 

Would you mind updating to the latest version of Photoshop from the Creative Cloud desktop app and let us know if the issue still persists? See https://helpx.adobe.com/photoshop/kb/uptodate.html

 

Thanks,

Akash

adamh45345443
adamh45345443
Participating Frequently
February 28, 2020

Yep, I'm up to date and still can't bring a video into photoshop to export as gif. 

 

Error says Could not open "filename.mov" because the DynamicLink Media Server is not available.

 

MacOS Catalina 10.15.3

iMac Pro (2017)

Akash Sharma
Akash Sharma
Legend
February 10, 2020

Hi there,

 

Sorry that you cannot use Photoshop on Mac 10.15.3 as you're getting an error "Dynamic Link media server is not available".

 

Which version of Photoshop are you using? In Photoshop, you can check that by going to Help > System Info.

 

Would you mind checking out this similar discussion https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2018-could-not-complete-xxxx-command-because-the-dynamiclink-media-server-is-not-available and let us know if that helps?

 

Thanks,

Akash

R
Ricardo N Author
Participant
February 15, 2020

Hi, this is the system info display . ps i already try this solutions :

 

-preferences->performance->turn off use graphics processor
-restart computer
-restart photoshop

-unistall and re install ps 

-restart preferences
-i have quicktime and it works
-the video file opens in other apps, but this doesn't matter since the error comes up before selecting a file
-am using an admin account on the computer. no extra security or access blocking features

 

this is the system info : 

 

Versión de Adobe Photoshop: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6 x64 Número de inicios: 6 Sist. op.: Mac OS 10.15.3 Arquitectura del sistema: Intel Familia CPU:6, Modelo:14, Versión:9 con MMX, Número entero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Cantidad de procesadores físicos: 2 Cantidad de procesadores lógicos: 4 Vel. del procesador: 1600 MHz Memoria incorporada: 8192 MB Memoria libre: 3571 MB Memoria disponible para Photoshop: 6332 MB Memoria usada por Photoshop: 70 % 

 

thanks

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices