Canvas Stops Opening and Photoshop Stops Working

Question

I have version 22.5 of Photoshop and it will work without issue for a little while, but then when I try to reopen a project or create a new canvas, Photoshop will stop responding altogether - it will not even close properly (i.e. I have to close it from the Task Manager). I have tried uninstalling the program twice to no avail. The only thing that I can do to get it to start working properly again is to close it, delete the Adobe Photoshop 2021 Settings folder and then restart Photoshop. Photoshop works fine for a little while, but then eventually the problem reoccurs. Is there anything I can do to permanently resolve this problem? There are no error messages displayed. It seems like whatever is happening keeps corrupting my settings.

I have verified that my computer meets all the hardware requirements to run it. My OS is Windows 10 20H2

Any and all help is greatly appreciated.

Kevin Stohlmeyer · Accepted Answer

You have two installed graphics cards? Nvidia and Intel?

Two issues -

1. Photoshop cannot run properly with two active video cards.

2. The Intel does not meet the minimum graphics cards standards for newer versions of Photoshop.

Here's how to resolve:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

Deactivate the Intel graphics 750 and it should resolve the issue.

Maggie5D91 · Answer

Thank you, removing the Intel graphics card fixed my issue, I really appreciate it.

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