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clintself
Participating Frequently
May 23, 2017
Answered

Changes don't take effect until zooming in & out (Photoshop CC)

  • May 23, 2017
  • 13 replies
  • 10987 views

At work, I use a Late 2015 27" Retina iMac (5K). 32GB RAM, 512GB SSD. I've had the computer for a little over a year, and never had any issue with it until a little less than a month ago, when Adobe CC came out with an update. Since said update, I've had major issues with Photoshop. It's a little hard to explain without showing it, but it's basically not showing me certain changes on a file until I either 1) zoom in & out, 2) change the size of the window, 3) save the file. Everything isn't affect, but most fundamental things are affected.

In a nutshell, here's what's mainly affected:

  • If I click the "eye" icon to hide or show a layer, the layer will usually change once then never again.
  • If I change the blending mode on a layer, the layer will remain unchanged.
  • If I mask out part of a layer, the layer will remain unchanged.
  • If I change the layer order, the graphic remains unchanged.
  • If I nudge a layer with the Move tool & my arrow keys, nothing happens until the 3rd or 4th attempt.

Here's how I've troubleshot:

  • Googled
    • The problem seemed to come up in versions of CS4 & CS5, but nobody else seems to be experiencing the issue currently.
  • Restarted photoshop
    • Nothing changes
  • Deleted preferences file
    • Problem is solved for about 20 minutes, then it returns.
  • Went to my company's IT guys - they suggested looking for updates to my apps, OS & video card.
    • AMD doesn't release updates for Mac video cards
    • CC apps & OS were 100% up-to-date
  • Consulted Adobe Support - the tech couldn't give me a straight answer why this was happening other than constantly blaming Apple. He took control of my computer, deleted my preferences file, and disabled the Retina option specifically for Photoshop. He said that this was an issue that Adobe was aware of on the 5K Retina iMac only (remember this note for later).
    • This seemed to be a nice band-aid for about a day, but the problem soon returned. On top of that, this "remedy" really didn't work because it lowers the quality of Photoshop dramatically. Working in 300dpi files intended for printing just don't work when all you see is pixels.
  • Reinstalled Photoshop
    • This seemed to be the only thing that consistently worked. However, it's nothing but a band-aid, because the problem comes back by the end of the workday. Plus, it's not fun reinstalling your apps every morning before you can even start work.

So that's where I'm at. Couldn't get any worse, right? WRONG! The issue that was supposed to be exclusively a Retina iMac issue, (according to the Adobe rep) suddenly appeared about a week later on my brand new MacBook Pro (15" 2016 with Touch Bar, 2.7 GHz i7, 16GB RAM, 512GB SSD, Radeon Pro 455).

I really need some help on this! I'm not sure what to do anymore. My last option is to move to an old copy of CS5 that our IT department has held onto. As I use many of the new features released since then, this is barely an option for me.

Any & all help is greatly appreciated!

This topic has been closed for replies.
Correct answer ignite_mike

Are you running RightFont? That was the issue for me. As soon as I updated to the latest release of RightFont the Photoshop issue went away.

13 replies

PECourtejoie
Community Expert
Community Expert
September 12, 2017

Hello, all! I searched for refresh on http://feedback.photoshop.com and did not find any recent threads, please, all affected customer should post there, add maybe a video screen capture (easy to do with quicktime), post system specs, the affected and non affected version, so that the engineering team can hunt that bug, and please post a link here, so that anyone affected can bring additional feedback/info.

jackthegiantkiller
Inspiring
October 16, 2017

This continues to happen and is EXTREMELY frustrating. I can only send so many requests for this to be addressed. Please help!

PECourtejoie
Community Expert
Community Expert
October 19, 2017

Hello, did you install the new version, released yesterday, and try?

Participant
August 31, 2017

Installing a previous version of commercial software is hardly a 'correct answer'?

I have the same problem with my mid 2015 MBP with latest os X Sierra.

My 2013 iMac remains unaffected though – so most likely the combo of recent Os X updates + Retina display + Photoshop is to blame here?

c.pfaffenbichler
Community Expert
Community Expert
August 31, 2017

I have the same problem with my mid 2015 MBP with latest os X Sierra.

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Participant
August 31, 2017

No it did not.

Even though the bug is not a total deal-breaker...it's irritating as hell. I hope Adobe is aware of this already.

c.pfaffenbichler
Community Expert
Community Expert
May 23, 2017

My last option is to move to an old copy of CS5 that our IT department has held onto.

Adobe CC allows you to install previous CC versions as well.

Download and install Creative Cloud apps

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

clintself
clintselfAuthor
Participating Frequently
May 23, 2017

Thanks for that info c.pfaffenbichler​!

I'm downloading Version 18 and will see if that solves the problems - I probably won't know until about a day of use. If the issues return, I'll keep going back until the issue (hopefully) goes away.

To answer your question, I've tried that and just about every other combination of those settings. Unfortunately, nothing helped there either. Here's my current settings on both my iMac & Macbook Pro:

iMac Graphics Processor Settings:

MacBook Pro Graphics Processor Settings: