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HKK_RNKK
HKK_RNKK
Participant
January 7, 2022
Answered

Choosing levels adjustment freezes Photoshop

  • January 7, 2022
  • 4 replies
  • 691 views

Starting work after the holidays, I stumbled upon a weird issue:

when trying to select the levels adjustment either from menu (image>adjustments>levels) or via keyboard shortcut (I'm using the default ctrl+l), Photoshop just switches my current tool to eyedropper and the whole app freezes (menus greyed out, unable to switch tools etc). No way to continue but to force shutdown through task manager. Issue seems not to be related on any specific image file.

 

Making a levels adjustment layer seems to be working fine though. All other adjustments from image menu (curves, hue/saturation) are working as usual as well.


Issue first manifested on CC 2019 / Windows 10 Pro (20H2), now I've updated to 2022 version (23.1), issue still persists. Before the holidays everything was working as normal, and there'd been no software or hardware updates on my work machine in the meantime.


Kind of clueless how to solve the issue, any ideas are welcome!

    This topic has been closed for replies.
    Correct answer Ged_Traynor

    Hi

    Try resetting your preferences

    https://helpx.adobe.com/photoshop/using/preferences.html

    You may want to backup any custom settings you have beforehand

    https://helpx.adobe.com/photoshop/using/preset-migration.html

    4 replies

    J
    J453
    Legend
    January 10, 2022

    @HKK_RNKK Would it be possible to get a set of the preferences/shortcut files that cause the problem? (link to CC files or dropbox would be great)

    HKK_RNKK
    HKK_RNKKAuthor
    Participant
    January 10, 2022

    Thanks, that seemed to do the trick! Apparently the issue was connected to my keyboard shortcuts, as importing my old set after the deletion of preferences makes it reoccur - all other preferences could be retained without issue.

    Q
    Querty
    Known Participant
    January 7, 2022

    I had a similar experience just now, except I was using Image > Adjustments > Replace Colour. The issue stopped when I switched from Indexed colour to RGB.

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity ExpertCorrect answer
    Community Expert
    January 7, 2022

    Hi

    Try resetting your preferences

    https://helpx.adobe.com/photoshop/using/preferences.html

    You may want to backup any custom settings you have beforehand

    https://helpx.adobe.com/photoshop/using/preset-migration.html

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