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karenl2127
karenl2127
Known Participant
November 30, 2022
Question

Cloud based select subject in Photoshop 24.0.1 not working

  • November 30, 2022
  • 3 replies
  • 1778 views

Upon update to PS 24.0.1 the cloud based select subject does not initiate/work. I'm running MacOS 12.6 on iMac. The tool worked prior to the 24.0.1 update.

 

 

 

 

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3 replies

S
Salman26615972nii8
Participant
November 27, 2023

I'm having the same problem. Were you able to fix your problem? 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
November 27, 2023

Hi @Salman26615972nii8 go to Photoshop Help Menu/System Info and copy/paste details here.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
November 30, 2022

What iMac model are you running? It may be easier to go to Photoshop Help Menu/System Info and copy/paste details here.

    chanaart
    Community Expert
    chanaartCommunity Expert
    Community Expert
    November 30, 2022

    Please contact Customer Care: http://helpx.adobe.com/contact.html  they can help with information regarding system requrements. 

    It does not work on my old Laptop... (from 2013..)

      Ranjisha Sengupta
      Ranjisha Sengupta
      Legend
      November 30, 2022

      Hi there,

       

      Thanks for reaching out. We're here to help.

      Which version of macOS are you using? Do you mean when you use this option (screenshot below), the feature doesn't work?

      Does this happen with all images? What is the file format you're working with?

      We're here to help, just need some info.

       

      Thanks,

      Ranjisha

       

        karenl2127
        karenl2127Author
        Known Participant
        November 30, 2022

        Using iMac 2020 with AMD Radeon Pro 5500XT 8GB graphics, running Monterey 12.6 (waiting to upgrade to Ventura until I am sure LR and PS will work properly.) Neither of the options, Device & Cloud, under the "Select Subject" button work. Select subject under the Selection drop down menu works, so the Cloud function is what I am missing overall. It fails to work on all my image types, psd, tiff, jpg, heic and orf. It did function prior to the update.

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        December 1, 2022

        Do you have a stable internet connection?

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