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Participant
May 6, 2020
Question

Cloud Storage hangs "Performing Cloud Document Tasks " Cannot download any Photoshop PSDC Documents

  • May 6, 2020
  • 1 reply
  • 350 views

I'm running a new iMac

Catalina 10.15.4 

3.2 GHz 8-Core Intel Xeon W

64 GB 2666 MHz DDR4

I have 232.GB free disk space. 

Photoshop Version 21.1.2

I cannot access/download any 32-bit cloud documents. The files are very large in size of about 3GB, but I did not have any issues until today? Don't know what could have changed? 

To try and fix the issue:

I have updated Photoshop to 21.1.2

I have rebooted my iMac three times

I restarted PS three times.

I'm connected to the internet and clocked my download speed at 88.42 Mbps. 

I really need these files, hope someone can help. 

This topic has been closed for replies.

1 reply

Participant
June 9, 2020

I have the same issue, I think it seems to be a sync issue on the end of the machine that only partially uploaded/synced the version you are trying to download/sync onto your imac.