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TreeLib
Participant
August 26, 2023
Question

Color rendering error in photoshop beta

  • August 26, 2023
  • 3 replies
  • 1486 views

Hello.
My computer has a problem when using photoshop beta but the display is wrong.
As follows.
When opening photoshop choose file > New choose default template I found the color it's not the right color when I selected. For details see the picture section
Thanks to Adobe's support
I've tried to fix it: Set default photoshop, update, delete and reinstall the latest version 25.0 but still not working.
Thank you

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    3 replies

    E
    Elise Mahutte
    Participant
    October 21, 2024

    Hi there, I'm experiencing the same issue on a Windows computer (the issue hasn't happened on my Mac). Has a fix been found for this?

     

    So far I've reinstalled Photoshop Beta (cleared preferences), checked technology previews (none of the adjustments in the settings made a difference).

     

    Some system-information that might be relevant:

    Processor AMD Ryzen 9 5950X 16-Core Processor 3.40 GHz

    NVIDIA 3080ti 12G
    RAM 64,0 GB
    System type 64-bit operating system, x64-based processor

     

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 21, 2024

    First try to turn off HDR in Windows. There was a bug there for a while. I thought it was fixed, but maybe not.

    E
    Elise Mahutte
    Participant
    October 21, 2024

    Thanks the quick reply. I've checked and switching off the HDR-mode in Windows doesn't fix it unfortunatly.

     

    The issue is also only in file view, the thumbnail of the file displays the white (background) correctly on the home-view (see attached images)

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    August 26, 2023

    @TreeLib We'll need more info please you show us a teal image and your other screenshot shows that your image mode is RGB.

    OK

    But how did you create the teal image when you use file/new?

    there you get to set the background contents [see screenshot below

    mine is set to "white"

     

    - were you expecting white? 

     

    - if it was set to "background color" then the image colour is taken from your defaults as described below

     

     

    What are your default foreground and background colours set to?

    Here, in the sidebar are 2 overlapping squares :

    mine are set, as default, to black and white - if yours are not you can reset thrm by clicking the small, black and white overlapping squares [upper left in my image]

     

    I hope this helps
    neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
    google me "neil barstow colourmanagement" for lots of free articles on colour management

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      August 26, 2023

      @TreeLib if its set to white and you are getting that teal please try this

       

      First, here are some suggestions from Adobe for GPU issues.

      First check the system requirements: https://helpx.adobe.com/photoshop/system-requirements.html

      next:

      https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

      https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

       

      Also, here are some further tips:

      Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews)

      and restarting Photoshop have any bearing on the issue?

       

      And sometimes this helps:

      Go to Preferences > Performance..., uncheck Multithreaded Compositing, and restart Photoshop.

       

      Also try this:

      Next step would be to go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)", then restart Photoshop

      Next step would be to disable the GPU in Photoshop preferences, then restart Photoshop

       

      Also consider updating your graphics driver

       

      I hope this helps
      neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
      google me "neil barstow colourmanagement" for lots of free articles on colour management

        NB, colourmanagement
        Community Expert
        NB, colourmanagementCommunity Expert
        Community Expert
        August 26, 2023

        @TreeLib no better? then: 

        Perhaps try a thorough reset of Photoshop preferences?

        (read this entire post before acting please)

        Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

        If they become corrupt then various issues can occur.

         

        Here’s some info on how to do that:

        https://helpx.adobe.com/photoshop/using/preferences.html

        Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

        https://helpx.adobe.com/photoshop/using/preferences.html#Manually

         

        Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

        1. Quit Photoshop.

        2. Navigate to Photoshop's Preferences folder.
          macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
          Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

           
          Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
        3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

        4. Open Photoshop.

           New preferences files will be created in their original location.

         

         

        Note re macOS: The user Library folder is hidden by default.

        To access files in the hidden user Library folder, see here for how to access hidden user library files.

        https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

         

        Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

        https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

         

        Learn how to access and modify Photoshop preferences and customise per your frequent workflows

        https://helpx.adobe.com/photoshop/using/preferences.html

         

        And here’s an earlier forum discussion as an aid to understanding

        https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

         

        You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

        Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

         

         

        Before you reset your preferences

        in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

        Quit Photoshop.
        Go to Photoshop's Preferences folder

        Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


          [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

          Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

          https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

          In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

          Library will now appear in the list - below the current user's “home” directory. ]

         

        Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

         

         

        Note for those on macOS:

        Preference preservation is affected by macOS permissions,

        you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

         

        If that doesn't fix the issue:

        Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

        Still hanging? 

        Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

        Do you still have problems?

         

         

         

        It may even be time to reinstall Photoshop.

         

        It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

        (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

         

        https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

         

        Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

         

        I hope this helps

        neil barstow, colourmanagement net :: adobe forum volunteer

        google me "neil barstow colourmanagement" for lots of free articles on colour management

          T
          TreeLibAuthor
          Participant
          August 26, 2023

          I added a new error when selecting a new image

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