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fgille
Participating Frequently
May 2, 2020
Question

Computer crashes when "save as" in Photoshop

  • May 2, 2020
  • 3 replies
  • 286 views

I'm getting crazy about this problem, every 2nd time i save a photo using "save as" my computer freezes and then crashes. I just formatted my Mac Mini and installed everything again and i'm running all the latest updates, i'm saving my files on a new external Lacie Rugged 4TB. Please help!

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3 replies

B
Beau Whately
Participant
October 28, 2020

I am having exactly the same issue. Any update on what the cause may have been?

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 2, 2020

Which version of Photoshop and OS?

Have you tried resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

F
fgilleAuthor
Participating Frequently
May 2, 2020

I'm running PS 21.1.1 and OS Catalina 10.15.4

 

Just tried to reset my preferences now, i'll see if it works. Thanks for the feedback! 

F
fgilleAuthor
Participating Frequently
May 2, 2020

Did not work, still crashing. I had 5 crashes this afternoon while working

F
fgilleAuthor
Participating Frequently
May 2, 2020

More info: it never crashes when i save a photo using command-s for saving while working, it only crashes while using the "Save as" window, which i do have to use quite often. 

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