Constant crash of Photoshop / After Effect

Hello everyone,

I've been experiencing a very difficult time with Adobe Photoshop and Adobe After Effects since December 2018.

So since December 2018 I can’t use those applications anymore. When i say I can’t use it, it's because both applications crash every single time I use them after 5-60 seconds. So i get a pop up message saying the application crashed and it asks me if I want to send a crash report to Adobe. If I had the time to open up a file in After Effects, I will still see the video running in the background with all the effects applied, but i wouldn't be able to do anything because of the Crash report pop up.

I first noticed this major issue in December 2018 with Photoshop, and a little after, in January 2019, when I tried for the first time After Effects, the same issue keeps comming up. Other Adobe Software like Illustrator, Adobe XD and In Design work just fine.

I am running those apps on a 3 years old windows laptop (CPU: i7-6700HQ + GPU: GTX 960M + RAM: 16GB DDR4 + STORAGE: 960 EVO Samsung SSD) so it's safe to say that it's not a performance issue (I looked at the performance monitor when the apps where crashing (CPU, RAM,GPU or SSD) and no spikes or 100% usage)... I have a enterprise account with the full Creative Suite by the way.

The support didnt help me a lot, they think it's a GPU related issue but even when I follow all the steps that they give me it doesn't work.

I've tried many things to get those app to work like before (they were running with no problem at all before). First of all i've tried to roll back to previous version that were working just fine, but the problem stuck even rolling back to 2015 updates... Those udates worked perfectly before but now when I roll back they have the same problem.

I've tried to update all my drivers but no luck, i've tried to rollback my GPU drivers but didn't change a thing.

I've also tried completly unistalling all Adobe apps and Creative Cloud on my own (deleting all folders) and with the help of a "professional uninstalling tool".

I've uninstalled my graphics driver with DDU and did a fresh install, didn't work.

I've checked and I have the latest graphic driver for my dedicated GPU (GTX 960M)

I've checked and I have the latest compatible graphic driver for my gpu chipset.

The only solution left that I see is to wipe all my drives and do a fresh install of Windows but that will make me lose all confogs on my PC and would be very painful.

I hope someone can help me with that big issue,

thank you for taking the time to read this post.

[Moved from Adobe Creative Cloud to Photoshop by moderator]