Participant

Question

Constant Glitch inside the app

Forum|Forum|3 years ago
May 14, 2023
2 replies
1453 views

The ONLY way I can fix this glitch is to install an older version of photoshop. Which means all the latest versions are useless. They aren't fit for purpose. Why am I paying a monthly subscription when I can't get the latest version? This needs to be fixed.

My business depends on photoshop working. If I get glitches and can't actually view a picture to print it. I don't sell a picture. I can't print my pictures and my business is selling pictures daily.

It would be fab if someone could actually fix this issue. I don't want to have to go to an older update in order to get photoshop to function.

Windows

This topic has been closed for replies.

TheDigitalDog

Inspiring

What is a glitch? You want what fixed?

From Adobe (community forums):
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If you have problems or need answers from other users who volunteer their time to help, do so in a discussion topic and message body, whereby you post specifics (what's the problem or issue, or the question) and provide some information about your operating system, version of the software you're asking about and steps to illustrate your problem.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

T

Tia29881419w13mAuthor

Participant

It's where open Photoshop. Go to edit a picture and it starts flashing. Just white flashing and you can't use the app at all from there. It's the worst thing to deal with right when you need to start printing product.
The one solution I have is to update with older version

Re-installing - doesn't work

Updating computer - doesn't work

Shutting down computer and re-installing - doesn't work

I followed a troubleshoot on the same issue before. That's how I saw the solution of going to an older version instead. Which works.

Yet STILL adobe haven't fixed the problem with their updated versions. Which means people paying for it monthly aren't getting the best version of the app.

D Fosse

Community Expert

The underlying issue is that you have a GPU that is getting old. Later Photoshop versions draw on functions that require full up to date DirectX support. The white flashing is the most common indicator.

There is another checkbox called "Older GPU mode". Try that.

But this is hitting a lot of users, perhaps too many, so I would expect them to come up with better workarounds in coming releases.

Michael Bullo

Community Expert

Could you please provide more details about this glitch? Perhaps someone will have a good solution for you.

T

Tia29881419w13mAuthor

Participant

Sure. It's where when you open Photoshop the moment you go to open a picture or do anything Kes starts flashing. Just a white flash. It doesn't help to uninstall the app, all the other things that are needed to keep the computer updated are updated. In the end. There is a solution that other people with the same glitch have had to do... that's update the computer with an older version.

Michael Bullo

Community Expert

Have you tried to enable the option "Deactivate Native Canvas". This will force Photoshop to use a legacy display method. Restart Photoshop, and hopefully the problem is solved.

Windows:
Edit - Preferences - Technology Previews
Edit - Settings - Technology Previews

Mac:
Photoshop - Preferences - Technology Previews
Photoshop - Settings - Technology Previews

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