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R
reubend35617147
Participant
March 21, 2021
Question

Constant laptop crashes

  • March 21, 2021
  • 1 reply
  • 427 views

I'm using a Dell Inspiron laptop Windows 10.

Does this error message suggest my video card is faulty. If not, how can I make the changes this error message suggests?

Many thanks

 

Reuben

 

 

Photoshop crashed on 15/03/2021 at 15:09:13 (GetContextForCapabilityQuery)
The GPU Sniffer crashed on 15/03/2021 at 15:17:04
------- GetVideoCardInformation
WARNING (22807:Intel(R) UHD Graphics 620): Have 134MB of VRAM, need at least 2000MB
WARNING (22807:Intel(R) UHD Graphics 620): Have 134MB of VRAM, need at least 2000MB

This topic has been closed for replies.

1 reply

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
March 21, 2021

It seems your GPU does not meet the requirements. 

https://helpx.adobe.com/photoshop/system-requirements.html

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

R
reubend35617147Author
Participant
March 21, 2021

I can't highlight the Performance GPU box as the message is it has detected a problem. therefore I have no choice whether to turn it on or off. The box is greyed out.

R
reubend35617147Author
Participant
March 21, 2021

Would an older version of Photoshop work?

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