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December 10, 2022
Question

Constant Panic cpu Photoshop iMac 5k 2017

  • December 10, 2022
  • 4 replies
  • 1590 views

whenever I use Photoshop my iMac crashes and restarts by itself and then the error message below appears. I've done everything and my iMac doesn't seem to have any hardware issues.I attached the error log. this only happens when i use photoshop

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    4 replies

    NB, colourmanagement
    Community Expert
    Community Expert
    December 14, 2022

    Perhaps try resetting Photoshop preferences?

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Note re macOS: The user Library folder is hidden by default.

    To access files in the hidden user Library folder, see here for how to access hidden user library files.

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customize per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

    Before you reset your preferences

    in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

    Quit Photoshop.
    Go to Photoshop's Preferences folder

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


      [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

      Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

      In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

      Library will now appear in the list - below the current user's “home” directory. ]

     

    Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

     

     

    Note for those on macOS:

    Preference preservation is affected by macOS permissions,

    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

     

     

    It may even be time to reinstall Photoshop.

     

    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

    (See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net :: adobe forum volunteer

    google me "neil barstow colourmanagement" for lots of free articles on colour management

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    December 14, 2022

    @NB, colourmanagement given the error this is hardware related

    NB, colourmanagement
    Community Expert
    Community Expert
    December 14, 2022

    Thanks Kevin, understood

    a reset helps in so many cases that I  mention it often - and as a result of that get a lot of "likes"

    - its unfortunate that, in this case, it'll not help.

    neil

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    December 12, 2022

    That specific kernel panic was posted in Apple forums and users reported that a motherboard replacement resolved this.

    TheDigitalDog
    Inspiring
    December 10, 2022

    Here are a couple things to try:

    First, try disabling GPU in the preferences (Performance). Any better?


    If that doesn't work, press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

    If that doesn't fix the issue:
    Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
    Still crashing? 
    Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    Participant
    December 12, 2022

    I took my iMac to a technician specialized in apple products to check if there is a hardware problem, but he told me that so far in the tests he has not found any hardware, cpu, gpu or memory problems. It seems to me to be a photoshop bug.

    kglad
    Community Expert
    Community Expert
    December 12, 2022

    @rafaelnobrestudio 

     

    try @TheDigitalDog's suggestions, or if you're convinced it's a bug, you can try another version or wait for another release.

    kglad
    Community Expert
    Community Expert
    December 10, 2022

    <moved from using the community >