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Participant
April 10, 2018
Question

Constant Photoshop CC 2018 Crashes

  • April 10, 2018
  • 2 replies
  • 647 views

Hey group.

Im using the above mentioned PS version and i get constant Crashes when using different selection tools like quick selection, lasso and pen etc. This is the crash report. This is happening on my PC at work which imho is way outdated. The specs are as follows- AMD A6-3500 APU with Radeon HD Graphics 2.10Ghz and 8GB of RAM. Im using the 2017 version on my home PC and i have no problems. So what could the problem be? What does the crash report mean?

Thanks in advance !

Problem Event Name: APPCRASH

  Application Name: Photoshop.exe

  Application Version: 19.1.0.38906

  Application Timestamp: 5a5dba9e

  Fault Module Name: Photoshop.exe

  Fault Module Version: 19.1.0.38906

  Fault Module Timestamp: 5a5dba9e

  Exception Code: c0000005

  Exception Offset: 0000000009528e1a

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1026

  Additional Information 1: 8bd4

  Additional Information 2: 8bd4f091ad09f375b97eb60d304ea572

  Additional Information 3: 2583

  Additional Information 4: 25839aa522373fb555d75c8cc3ab5cd7

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2 replies

Mylenium
Legend
April 10, 2018

What does the crash report mean?

Not much. It crashes in PS itself, so it's not really a driver issue and your "outdated" PC likely has nothing to do with it per se. It's really an implementation issue. Do the usual - update your graphics drivers, tweak the hardware acceleration settings in the prefs.

Mylenium

April 10, 2018

Hi

Have you tried updating Photoshop to the latest version 19.1.3

You could try resetting Photoshop preferences

Failing the above try re-installing PS using the Adobe cleaner tool

Use the Creative Cloud Cleaner Tool to solve installation problems

Participant
April 10, 2018

Photoshop is almost default i havent made any changes to it so i don't think this will work

April 10, 2018

simeong98967039  wrote

Photoshop is almost default i havent made any changes to it so i don't think this will work

Well you're not going to know unless you try it