Skip to main content
Participant
January 8, 2020
Question

Constant problems with payments and licensing

  • January 8, 2020
  • 1 reply
  • 143 views

Hello,

For months now I have been experiencing issues with Adobe in terms of payments and licensing.

I had to login to my Adobe account and update pricing every 2 days. Literally just click a button in order to open Photoshop.

 

I then updated my OS and Photoshop and now when I try and access Photoshop I get the following errors:

 

"Adobe Photoshop 2020 wants to use the "Local items" keychain"

 

I have read that this can be caused by using a wrong Adobe ID but I only have 1 account. My Photography plan (20GB) is active but I still have to constantly "update payment information" which does nothing but confirm my existing payment details.

 

Thanks,
Jack

This topic has been closed for replies.

1 reply

Participant
January 8, 2020

Update: Using my Mac password at the time of my order of Photoshop (2016 or so) fixed the issue keychain issue:

https://community.adobe.com/t5/acrobat/keychain/td-p/10263660