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TEsprit
Participant
December 13, 2021
Question

Content Credentials Failing

  • December 13, 2021
  • 2 replies
  • 3046 views

I was able to enable the Content Credentials beta last week and successfully attached my wallet, socials in Photoshop.  After that, I was able to attach my credentials to a couple of files.

 

Since then, I have not been able to do the same.  It work one other time after closing down and restarting Photoshop, but nothing ever since.  I've disabled/re-enabled to feature, closed down the application and even restarted my computer. 

 

All the credential features appear in the Window and Preview, but when I go to do the export it either saves the file with no credentials attached, or the following message appears: "Something went wrong and this isn't available."

 

I know this is a beta, but it's extremely frustrating not know why this feature isn't work.  Tried numerous files, even creating from scratch with no success.

This topic has been closed for replies.

2 replies

Community Expert
December 31, 2021
mglush
Community Expert
Community Expert
December 13, 2021

There are a couple of things you might want to try. 1. Have you tried resetting your preferences? Here is a doc that will walk you through it: https://helpx.adobe.com/photoshop/using/preferences.html

 

The other thing you might want to check is if your Graphics Processor Card is compatible with Photoshop. See this troubleshooting guide: https://helpx.adobe.com/ie/photoshop/kb/troubleshoot-gpu-graphics-card.html 

 

see if either one of these fixes the issue, and let us know?

Michelle

TEsprit
TEspritAuthor
Participant
December 13, 2021

So, I reset my preferences, but now get the warning regarding my GPUs incompatibility.  At least now it makes a lot more sense.  Still doesn't work for most files, but got a start.  Thanks

mglush
Community Expert
Community Expert
December 13, 2021

Glad to hear that you have some clarity. Did you look at the doc on troubleshooting your GPU?