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judithb75788114
Participant
March 2, 2018
Question

Convert free trial to serial number [Edited for brevity]

  • March 2, 2018
  • 4 replies
  • 967 views

converting stand alone cd version' prepaid no subscription to activated state at end of free trial period? I obtained verified serial code which shows i paid for stand alone version. where does one enter the serial number? There are no pay options except?

beauchampj50G,mail

    This topic has been closed for replies.

    4 replies

    Derek Cross
    Community Expert
    Community Expert
    March 3, 2018

    If you have Photoshop Elements post your question in the Elements forum: Photoshop Elements

    Legend
    March 3, 2018

    I wonder if you are mixing up Photoshop and Photoshop Elements. These are quite different.

    For example did you pay for Photoshop Elements then download Creative Cloud and Photoshop instead? Your mentioning 20 apps certainly sounds that way. 

    Nancy OShea
    Community Expert
    Community Expert
    March 3, 2018

    Creative Suite is no longer sold or supported.

    Creative Cloud  does not use serial numbers.

    Which version of Photoshop did you purchase?  You will need to download and install it.

    Nancy O'Shea— Product User & Community Expert
    judithb75788114
    Participant
    March 3, 2018

    I have downloaded  Adobe Photoshop Elements 2018   with a free trial twenty apps in Creative Cloud hub..   Have been working with many in Adobe .com, both chat room and remote and by phone.They are not helpful. When reviewing the pay button to pay at end of expiry, there is no option for"already" paid. PHOTOSHOP IS ONLY APP OFFERED AS STAND ALONE. , THEY OFFER MONTHLY AND PREPAID YEARLY SUBSCRIPTION though MONTHLY SUBSCRIPTION option Is NOT YET AVAILABLE ,   web software not yet completed?

    Legend
    March 2, 2018

    What version is shown by Help > About (like 2016.124.40032)?