Participant

Question

Copying from Illustrator and pasting to Photoshop causes crash 22.3

Forum|Forum|5 years ago
March 11, 2021
3 replies
1048 views

I updated Photoshop to 22.3 yesterday. Illustrator also updated to 25.2.1

I'm no longer able to copy and paste elements from Illustrator into Photoshop. Photoshop locks up as soon as the element is pasted.

I reproduced it several times and figured the issue has to do with the updates. I uninstalled Photoshop 22.3 and resinstalled 22.2, which solved the problem. I can now copy and paste from Illustrator to Photoshop.

I've reviewed similar posts which indicated disabling hardware accelleration, but I did not try that before uninstalling, unfortunately. I will be sticking with 22.2 for now.

This topic has been closed for replies.

jane-e

Community Expert

@Steve1925

Others have reported issues with copying from Illustrator and pasting to Photoshop with 22.3. A thread has been started on the feedback forum for bug reports. Please add to this thread for the product developers:

https://feedback.photoshop.com/conversations/photoshop/copy-from-ai-and-paste-in-ps-not-working/604b7ce71a1dea4abc48d892

~ Jane

Joely10623436

Community Expert

Hi

I tried to reproduce your issue… but it works fine over here. My Hardware/GPU acceleration is on.

What did you paste into PS? as Pixel, Smart-Object, Vector Shape, Path?

Most important: What OS are you working on?

S

Steve1925Author

Participant

@War Unicorn @Joely10623436 I aplogize for the lacking info - busy morning.

OS - Win10 version 1909

Yes, it's a laptop - Asus with only 11GB RAM - Intel GFX 620 GPU. Also has the secondary NVidia 940MX adatpter, but I have it disabled for all Adobe apps - I've had issues in the past and disabling it has resolved them.

I had the hardware acceleration set to the embedded Intel GPU - but I wonder if, after the update, it switched back over to the NVidia. I will definitely reinstall PS 22.3 and take more time to troubleshoot. Time didn't allow for that this morning unfortunately - deadlines and all 🙂

Also - I was pasting the simple Illustrator object into Photoshop as "Pixels".

Thanks for your assistance - I will update when I have a chance to revisit.

War Unicorn

Community Expert

Wouldn't the NVIDIA adapter be the more powerful one? The purpose of two adapters is for the system to switch to a "low power" mode to save on battery. I could have sworn the Intel is the more generic of the two.

War Unicorn

Community Expert

What OS? I just tried to repro several different ways without problems. Windows 10 x64 with an NVIDIA card and latest drivers.

Is this a laptop with two GPUs?

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