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Angieaaa
Angieaaa
Known Participant
August 29, 2017
Answered

Corrupted window text...

  • August 29, 2017
  • 3 replies
  • 999 views

Any ideas here, when I open "Export As..." All other windows seem ok...

Photoshop CC, 2015 27inch mac - sierra

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hello! do you use a font management software? do you have a several copies of Helvetica Neue installed? See: https://feedback.photoshop.com/photoshop_family/topics/font-issue-in-photoshop-export-as-menu-interface

    3 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    August 30, 2017

    Hello, Scroll down to solution 5: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

      Terri Stevens
      Terri Stevens
      Legend
      August 30, 2017

      thanks for that. I had complete mind fade and totally forgot to give the link lol

        Terri Stevens
        Terri Stevens
        Legend
        August 30, 2017

        Hi Angie,

        It looks as if you may have either a font missing or one has become corrupt and as a result you are getting a font substitution that's producing nonsense. As PECourtejoie​ suggests this could be due to a font management program. I have Suitcase Fusion 6 and it is very buggy with Photoshop.

        The link below is to a font troubleshooting guide. There is a button that allows you to download a font testing script  'FontTest.jsx'  You then copy the script to your scripts folder that is generally located at

        'C:\Program Files\Adobe\Adobe Photoshop CC 2017\Presets\Scripts'

        Start Photoshop and you will find under the 'Help' menu the font test script. Run the script, it will take some time, but it will identify any fonts Photoshop is having difficulties with. It will also clear the Photoshop font cache which is a good idea. Give these things a try and tell us if there is a change. Also if you have not restarted the computer lately do that as a precaution.

          Angieaaa
          AngieaaaAuthor
          Known Participant
          August 30, 2017

          Thank you Terri, I was having huge font problems with the new mac and conflicts with Sierra so bought Suitcase fusion to sort it all out - Ill try the link above - many thanks!!

          Angieaaa
          AngieaaaAuthor
          Known Participant
          August 30, 2017

          Is there not an Adobe person here who can help?

          PECourtejoie
          Community Expert
          PECourtejoieCommunity ExpertCorrect answer
          Community Expert
          August 30, 2017

          Hello! do you use a font management software? do you have a several copies of Helvetica Neue installed? See: https://feedback.photoshop.com/photoshop_family/topics/font-issue-in-photoshop-export-as-menu-interface

            Angieaaa
            AngieaaaAuthor
            Known Participant
            August 30, 2017

            Im running suitcase fusion, so it should be sorting the conflicts out!!!

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